Mudita Verma
West Ryde,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
Sheraton Grand Sydney Hyde
10.2019 - 10.2019
- Park “for service during Marriott international’s Trivia Night’2019
- Assisted with special events and programs.
- Represented organization positively and professionally while providing guests with exceptional service.
Customer service Manager
Woolworths Eastwood
06.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and supervised team of customer service representatives in providing quality service to customers.
customer service Supervisor
Woolworths Eastwood
06.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Store services officer
Woolworths Eastwood
09.2021 - 02.2022
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- payroll and shift exception duties.
Customer service assistant
Woolworths Top Ryde
06.2008 - 11.2019
Food and beverage attendant (Trainee)
William Blue Dining
07.2019 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Trainee
Le Meridian Hotel, The Park, New Delhi and JW
12.2016 - 03.2017
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Provided exceptional service and assistance to guests upon check-in.
Education
Master’s - International Hotel Management
Blue Mountains International Hotel Management
Bachelor’s - science (Hospitality & Hotel administration
Chitkara University
2018
Skills
- SKILLS AND ACHIEVEMENTS
- Former Head of caricatures in “BPSMUN” Delhi in year 2018
- Runner up for "Chef of the year" in Chitkara University in year 2017
- Former Member of “chefs association of five rivers (CAFR)
- Received participation in "Battle of chefs" intercollege competition organised by Chitkara university in year 2016
- RSA certified
Certification
Responsible service of alcohol
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Limited Working
Timeline
Customer service Manager
Woolworths Eastwood
06.2022 - Current
Store services officer
Woolworths Eastwood
09.2021 - 02.2022
customer service Supervisor
Woolworths Eastwood
06.2021 - Current
Volunteer
Sheraton Grand Sydney Hyde
10.2019 - 10.2019
Food and beverage attendant (Trainee)
William Blue Dining
07.2019 - 09.2019
Trainee
Le Meridian Hotel, The Park, New Delhi and JW
12.2016 - 03.2017
Customer service assistant
Woolworths Top Ryde
06.2008 - 11.2019
Master’s - International Hotel Management
Blue Mountains International Hotel Management
Bachelor’s - science (Hospitality & Hotel administration
Chitkara University
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