Mudita Verma
West Ryde,NSW
Summary
As a dedicated hospitality professional with a passion for delivering exceptional guest experiences, I am driven to excel in a managerial role within the industry. With a proven track record of providing top-notch customer service, leading high-performing teams, and optimizing operational efficiency, I am committed to leveraging my skills and expertise to drive success in a managerial capacity. My strong communication, problem-solving, and leadership abilities, combined with a deep understanding of hospitality operations, make me well-equipped to take on the challenges of a managerial role and contribute to the growth and success of a hospitality establishment. I am eager to further develop my managerial skills and make a positive impact on both the guest experience and the overall performance of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The star hotel and residences
Pyrmont, NSW
09.2023 - Current
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Scheduled reservations for groups and special events.
- Provided excellent customer service while upholding company policies.
- Posted charges, updated accounts and issued bills to departing guests.
Customer Service Supervisor
woolworths super
Eastwood, NSW
06.2021 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Assistant Customer Service Manager
Woolworths supermarkets
Eastwood, NSW
06.2022 - 08.2023
- Conducted performance reviews for customer service staff.
- Identified training needs to improve customer service quality.
- Developed strategies to increase customer satisfaction levels.
- Generated daily, weekly and monthly reports on key performance indicators.
- Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Prepared Roster's weekly.
Store Services Officer
Woolworths supermarkets
Eastwood, NSW
09.2021 - 10.2022
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Created reports to monitor changes in salary, overtime payments, vacation time, insurance coverage and other relevant employee information.
- Maintained confidentiality of sensitive payroll documents and records.
- Researched discrepancies between paychecks and personnel files for accuracy.
- cash handling for the store.
Customer Service Assistant
woolworths supermarkets
Top Ryde, NSW
11.2019 - 06.2021
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
Volunteer
The Sheraton
Sydney, NSW
10.2019 - 11.2019
Hotel Trainee
Le Meridian
New Delhi, India, New Delhi
12.2016 - 04.2017
Education
Master's in International Hotel Management - Hospitality
Blue Mountains, Torrens
Sydney, NSW03-2022
Bachelors in Science Hospitality And Hotel Administration - Hospitality
Chitkara University
India12-2018
Skills
- Credit and cash payments
- Safety and security procedures
- Room assignments
- Report Generation
- Office Management
- Payroll and budgeting
- Team Management
- Reservation Management
- Customer Relations
- Exceptional customer support
- Training and coaching
- Conflict Management
- Strong leadership
- Skilled in OPERA
- Complaint Handling
Certification
- RSA certified
Languages
English
Professional
Hindi
Native/ Bilingual
Timeline
Front Desk Agent
The star hotel and residences
09.2023 - Current
Assistant Customer Service Manager
Woolworths supermarkets
06.2022 - 08.2023
Store Services Officer
Woolworths supermarkets
09.2021 - 10.2022
Customer Service Supervisor
woolworths super
06.2021 - Current
Customer Service Assistant
woolworths supermarkets
11.2019 - 06.2021
Volunteer
The Sheraton
10.2019 - 11.2019
Hotel Trainee
Le Meridian
12.2016 - 04.2017
Master's in International Hotel Management - Hospitality
Blue Mountains, Torrens
Bachelors in Science Hospitality And Hotel Administration - Hospitality
Chitkara University
- RSA certified
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