Mufeez Mohammed

Accountability and Extent of Authority:

• Operated independently to make decisions, ensuring compliance with laws and organizational policies while collaborating closely with Manager of Assets and Engineering.
• Strong initiation skills and ability to take ADHOC responsibilities, derived my ability to delivering high-performance results in refurbishment projects, contributing significantly in managing project costs, and KPIs while maintaining strong stakeholder relationship.

Key Achievements:

• Network Asset Replacement Program (NARP - FY24) : On track to successfully deliver $2.1 million project, while managing ADHOC requests (reactive maintenance) on daily basis in liaison with Facility Managers for all states.
• Network Asset Replacement Program (NARP - FY23) : Successfully delivered $1.9 million project, while managing ADHOC requests (reactive maintenance) on daily basis in liaison with Facility Managers for all states.
• Network Minor Works (NMW- FY24): On track to successfully deliver projects worth total of $900k by end of financial year with individual projects ranging from $5k - $180k.
• Network Minor Works (NMW - FY23) : Successfully delivered projects worth $550k.
• Sustainability Initiatives : Led and successfully delivered HVAC projects valued at $500k in FY23 and $250k in FY24, enhancing environmental sustainability across branches.
• NBN Relocation Management : Chaired weekly meetings with stakeholders and oversaw NBN asset relocation delivery for multiple sites. Total project Value : $484K

Core Responsibilities:

• Strategic Judgment and Decision-Making : Demonstrated sound judgment in complex situations, making design decisions independently when necessary.
• Client Coordination : Engaged with clients to thoroughly understand project requirements, fostering collaborative relationships with stakeholders, contractors, and consultants.
• Project Planning and Execution : Developed comprehensive project plans, timelines, and budgets in collaboration with clients, while maintaining thorough knowledge of operational works, building infrastructure standards, and fleet management trends.
• Tender Management : Prepared and evaluated tender documents, negotiated contracts with vendors to secure competitive rates and quality service.
• Risk and Issue Management : Identified potential risks and maintenance issues, implementing effective solutions and mitigation strategies to ensure compliance with safety and environmental standards.
• Financial Management : Developed and maintained project budgets, demonstrating strong financial oversight and adherence to budgetary procedures.

Management Skills:

• Operated autonomously while effectively managing competing priorities to achieve organizational goals.
• Managed project teams with an emphasis on performance enhancement and professional growth, promoting a culture of excellence and exceptional customer service.
• Established and maintained productive relationships with internal and external stakeholders, employing strong negotiation skills to achieve optimal outcomes.

Claims Management

• Coordinate the assessment and processing of repair claims for insured residential properties, typically valued between $5,000 - $250,000 .
• Liaise with insurance adjusters to collate information and documentation for claims exceeding $100,000 .

Project Coordination

• Oversee the scheduling and execution of repair projects, ensuring completion within established timelines, generally ranging from 2 weeks to 6 months .
• Liaise with contractors and suppliers to coordinate work activities on all projects.
• Monitor project progress and communicate updates to stakeholders, aiming for weekly progress reports.

Client Communication

• Serve as the primary point of contact for clients regarding their repair claims, typically handling 120-160 active claims simultaneously.
• Provide clients with regular updates on the status of their claims and repairs, ensuring a 24-hour response time for inquiries.
• Address any client inquiries or concerns promptly and professionally, with a focus on maintaining a customer satisfaction rate of 90% or higher .

Budget Management

• Assist in preparing and managing budgets for repair projects, often ranging from $5,000 to $250,000 .
• Track expenses and ensure that projects remain within budgetary constraints, with a goal of maintaining costs within 5% of budgeted amounts .
• Prepare financial reports related to repairs for internal and client review, delivering reports fort nightly.

Quality Assurance

• Ensure that all repairs meet the required standards and comply with building codes and regulations.
• Conduct site inspections to assess quality of work and adherence to project specifications, typically evaluating 10-15 sites per month .
• Provide feedback and recommendations for improvements when necessary, contributing to a continuous improvement culture.

Documentation and Reporting

• Maintain accurate records of all repairs, including contracts, invoices, and correspondence, with an aim for 100% accuracy .
• Prepare regular reports on repair project statuses for management review, ensuring reports are submitted monthly .
• Ensure that all documentation is compliant with company policies and insurance regulations.

Supplier and Contractor Relations

• Build and maintain relationships with contractors and suppliers to facilitate repair work, managing a network of 20-30 vendors .
• Evaluate contractor performance and provide feedback to ensure high-quality service, targeting a 95% contractor satisfaction rating .
• Negotiate contracts and pricing with vendors to optimize cost-effectiveness, with savings goals of 10-15% on material costs.

Problem Solving

• Identify and resolve issues that may arise during the repair process, with a focus on minimizing delays and costs.
• Collaborate with team members to develop effective solutions for challenges encountered, aiming for a resolution rate of 90% within 48 hours .
• Escalate critical issues to management as necessary, ensuring clear communication and accountability.

Training and Development

• Assist in training new staff members on procedures and best practices in repairs coordination, typically training 2-3 new hires per quarter .
• Stay updated on industry trends, technologies, and regulations to enhance skill sets through annual training programs .

Health and Safety Compliance

• Ensure that all repair activities adhere to health and safety regulations, conducting monthly safety audits .
• Promote a culture of safety among contractors and workers on site, aiming for zero safety incidents .

Key Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools.
• Knowledge of building codes, insurance processes, and repair methodologies.
• Problem-solving mindset with attention to detail.