Mugdha Chauhan
Melbourne,Australia
Summary
14+ years of experience in testing and development as a QE Manager. Currently leading Quality Engineering for a start-up fintech company. Proven expertise in managing testing and development teams, with a deep understanding of the complete product lifecycle. Skilled in coaching engineers on various testing methods, automation tools, and frameworks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Engineering Manager
FrankieOne
Melbourne
06.2022 - Current
- Manage, mentor, and develop a team of quality engineers, fostering a culture of collaboration, accountability, and continuous improvement.
- Develop and implement a comprehensive testing strategy that meets the needs of individual scrum teams delivering on product objectives and business goals, while aligning with broader quality engineering practices.
- Oversee the creation, execution, and maintenance of test plans, test cases, and test scripts for functional and non-functional testing.
- Work closely with product management, development, and operations teams to integrate quality assurance practices throughout the software development lifecycle.
- Lead the development of automated testing, covering integration and e2e testing scenarios, leveraging test automation tools and frameworks to enhance testing efficiency and coverage.
- Work with engineering teams to ensure CI/CD pipelines are robust and efficient, while incorporating comprehensive automated test coverage.
- Establish quality metrics and KPIs to evaluate testing effectiveness, providing regular reports and insights to management.
- Facilitate retrospectives and quality reviews to identify areas for process improvement and implement best practices in quality engineering.
Product Team Lead
Zendesk
Melbourne
02.2021 - 01.2022
- Led a team of 5 engineers, developing high-quality software solutions for third-party integrations.
- Responsible for conducting agile ceremonies, estimation, delivery roadmap, and capacity planning.
- Owned hiring, coaching, appraising, and mentoring of staff.
Test Team Lead
Zendesk
Melbourne
11.2014 - 01.2022
- Led, managed, and mentored the testing team of 4.
- Collaborate with stakeholders to understand software requirements.
- Lead functional, system integration, regression, and non-functional testing across multiple platforms.
- Continuously improve testing processes, frameworks, and methodologies in line with best practices.
- Manage and track software defects through established tracking systems and collaborate to resolve issues.Regularly participated in resume screening and interviews
Senior/Software Engineer in Test
Zendesk
Melbourne
01.2017 - 01.2021
- Manage and ensure delivery of testing services is aligned to the project delivery methodology.
- Develop Project QA Strategy in alignment with QA standards.
- Ensure visibility, traceability, and control of the testing process to deliver as per the business requirements.
Automation Test Analyst
ATOS
India
01.2010 - 04.2013
- Developed a GenericTestFramework, for testing payment solution, using Python
- Identified and executed test scripts on target hardware (payment terminal)
Software Engineer
ATOS
India
01.2010 - 04.2013
- Developed a logging service for European payment protocol
- Incorporated logging service interface in test framework
System Executive
Ascent Informatics
India
01.2006 - 12.2009
- Worked on porting instrument libraries of an air quality monitoring system from AMX RTOS to Linux operating system
- Developed a user interface for the Linux system
Education
Bachelor of Engineering - Electronics
01.2004
Skills
- Quality standards and practices
- Coaching Expertise
- Test strategy development
- Cross-functional team leadership
- Defect tracking and root cause analysis using dashboards
- Test automation in CI/CD processes
- Software performance testing
- Risk evaluation
- Talent acquisition
- Incident response strategies
Professional Highlights
- Collaborated and trained engineering teams for quality mindset and ownership.
- Introduced automated quality gates in continuous deployment Pipeline.
- Defined quality metrics and measurement for better root cause analysis and corrective actions.
- Included risk analysis and testing sign-off checks in the delivery process.
- Formalized launch testing to include BAT( Business acceptance test) for customer focused testing.
- Automated 'Definition of Ready' and 'Definition of Done' in the agile process.
- Trained engineers to adhere high quality standards for unit, regression, smoke, UAT and PVT across different environments.
- Introduced test strategy templates for comprehensive test planning.
- Defined a QE collaboration framework to enhanced QE Involvement at early product planning stages.
Tools
- Playwright, Cypress - UI testing
- Karate - API testing
- AI - Github copilot, zero step
- K6 - performance testing
- AWS codepipeline - Deployment
- AWS device farm
- Jenkins
- GitHub
- Jira
- Currents.dev
Certification
- AWS cloud practitioner
Timeline
Quality Engineering Manager
FrankieOne
06.2022 - Current
Product Team Lead
Zendesk
02.2021 - 01.2022
Senior/Software Engineer in Test
Zendesk
01.2017 - 01.2021
Test Team Lead
Zendesk
11.2014 - 01.2022
Automation Test Analyst
ATOS
01.2010 - 04.2013
Software Engineer
ATOS
01.2010 - 04.2013
System Executive
Ascent Informatics
01.2006 - 12.2009
Bachelor of Engineering - Electronics
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