Mugoli Birindwa

Key Responsibilities

• Demonstrating exceptional customer skills by developing respectful and empathetic relationships with customers, in line with the Public Trustee Customer Service Charter.
• Fostering a consultative and mutually respectful relationship with customers that create a sense of ownership of outcomes.
• Communicating clearly, regularly and proactively to deliver on customer enquiries within agreed time frames.
• Exercising judgement in working with customers and their support network to make decisions in the interests of the customer, explain the reasons for those decisions and suggest other available options where applicable.
• Responding to and prioritising competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
• Maintaining a customer case load, including file management and the preparation of internal and external documentation in accordance with Public Trustee processes and procedures.
• Being commercially aware and having the ability to participate in the implementation of change processes and practices to improve the quality of the customer experience.
• Maintaining effective working relationships, and engage professionally with all levels of staff across the organisation.
• Developing a knowledge of the law as it relates to people with impaired capacity in Queensland, and in making informed decisions, protecting the rights and interests of people with impaired capacity in Queensland; and/or;
• Supporting managers with inducting new staff, through the on-boarding lifecycle.
• Meeting key performance indicators in line with organisational standards and consideration of the Human Rights Act 2019.

Key Responsibilities

• Reviewed and approved statements of account in accordance with legislative standards and ensured the coordination and administration of office systems, financial reports, office accounts and monitoring systems were in accordance with audit requirements and office policy.
• Administered the financial affairs of a caseload of approximately thirty (30) to forty (40) ‘complex’ clients on behalf of the regional office, including providing professional assistance and advice to clients and handling public enquires regarding the range of services provided by the Public Trustee.
• Provide support for the regional office and assisted other staff members with professional and administrative matters including the facilitation of and entry of new clients into the system.
• Reviewed the work of Trust Officers including statements of account and financial advice documents to ensure compliance with office policies and procedures.
• Supervised and provided advice, support and assistance to junior staff members in accordance with best practice and procedures.
• Co-ordinated financial reports, office accounts and monitoring systems.

Key Responsibilies

• Assisting with all administration tasks for the Parks Contracts Team.
• Assisting in the auditing of contractors employed by Logan City Council.
• Creating business processes and procedures.
• Creating and administering contracts submitted by various organisations.

Key Responsibilities

• Assist with administration tasks for the Leasing Team.
• Overseeing the Right of Use Program to non for profit community organisation.
• Maintaining Logan City Council's Community Facility and Leasing database.
• Facilitating the Expression of Interest processes for tenure of Council facilities.
• The preparation of correspondence to lessees and internal and external stakeholders of council managed facilities and land.
• Providing assistance in the preparation of council reports and land management plans.
• Making appointments, meeting times and conference arrangements for staff.
• Assist with invoicing sport and recreation organisations.