MUHAMMAD ABBAS
Geelong,VIC
Summary
A Bachelor’s of Information Technology graduate from Melbourne Polytechnic. Seeking an opportunity to continue growing my skills and knowledge in the field. I have demonstrated excellent customer service and teamwork skills combined with the ability to develop strong customer relationships . Complimented by exceptional communication skills and attention to detail through part-time jobs as well as full-time jobs, I am looking to further develop my experience with a company that will allow me to contribute to all aspects of Information Technology and Customer relations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Food Works
Doreen, Australia
11.2022 - 01.2023
- Excellent ability to process transactions, handle cash and ensure accuracy
- Managing deliveries and maintaining records
- Opening store duties and setup.
Assistant manager
Woolworth’s Laurimar store
, Australia
09.2022 - 11.2022
- Excellent ability to process transactions, handle cash and ensure accuracy
- Process online orders
- Managing deliveries and maintaining records
- Till reconciliation at the end of each day.
Online Team Supervisor
Big W
Melbourne, Australia
05.2019 - 08.2022
- Effectively managed busy sale season with sales over $50,000 in under 3 hours
- Excellent ability to process transactions, handle cash and ensure accuracy
- Experience in recovery and stock take
- Till reconciliation at the end of each day
- Ability to perform a variety of tasks under pressure and to ensure deadlines are met.
IT Help Desk Analyst Supervisor
CMS Transport, WiseTech Global
Melbourne
10.2018 - 04.2019
- Analyzing client’s problems and providing instant and long-lasting solutions on software and application issues
- Creating login Ids and passwords for employees to access their work stations
- Recording, tracking and documenting problems-solving process
- Installing and upgrading software and configuring system and application
- Providing level 1 and level 2 technical support to clients on software issues
- Collaborate with customers to resolve issues over the phone and through emails within 24 hour period
- Create and troubleshoot customers account, support end user’s devices.
IT Help Desk Technician Team Leader
MCG Computers
Melbourne
08.2018 - 10.2018
- Knowledge of physical installation of networking hardware and configuration
- Knowledge of adding or replacing devices to customer network
- Knowledge of all supported Microsoft desktop operating system administration
- Knowledge of network cabling system and functionality as well as hardware replacement and repair.
Console Operator
Woolworths
Melbourne
10.2016 - 10.2018
- Excellent ability to process transactions, handle cash and ensure accuracy
- Experience in recovery and stock take
- Managing deliveries and maintaining records
- Till reconciliation at the end of each day
- Ability to perform a variety of tasks under pressure and to ensure deadlines are met
back hand
Polytechnic University, BOX
Melbourne
01.2017 - 04.2017
- In a group of four, I worked on the, of the web design, develop, and implement the look and feel of web pages ensuring that they were visually pleasing, loaded quickly, and met established design standards
- I worked on the configuration of the layout and the Web Portal using .Net for the front end and SQL server on the back end
- I also worked on the cart system to make easier for people to do online ordering
- Result:
- Achieved a Distinction in the final project
- Website: http://mattesfoods.com/, To develop A Voice over IP system, by which two computer connects and talk to each other
- Tools: FREE PBX & VIRTUAL, Duties: In a group of three, my role was to plan, configure and testing the network design
- My responsibility was to make a network diagram of the Voip server, testing the configuration and writing a user manual
- Result: Achieved a Distinction in the final project
Customer Services Representative
Crown Cabs
Melbourne
02.2015 - 01.2016
Help Desk Intern
Civil Aviation Authority
02.2014 - 03.2014
- Respond to incoming help desk requests from internal staff Assist in ordering parts and troubleshooting various issue
- Imaging & Deploying Hardware & software as directed
- Assist in system management (Anti-Virus, Imaging patch management, Asset management etc.)
- Workstation maintenance (Computers, phones, Accounts)
- Escalated issues to the senior IT associate when necessary and followed up on any escalated issues, all within a timely manner
- Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management
Education
Diploma Of Project Management -
Albright institute of business and language
08.2020 - 08.2021
Graduate Diploma of Management Learning - undefined
Central Australian College
06.2019 - 06.2020
Bachelor of Information Technology - undefined
Polytechnic University
07.2016 - 12.2017
Advance Diploma of Information Technology - undefined
Southern Cross Education Institute
08.2015 - 06.2016
Diploma - Information Technology Networking
Gurkhas Institute, Royal
07.2014 - 07.2015
Mattes Foods Online Web Portal - undefined
Polytechnic University
06.2017 - 08.2017
Skills
Technical Skillsundefined
Timeline
Manager
Food Works
11.2022 - 01.2023
Assistant manager
Woolworth’s Laurimar store
09.2022 - 11.2022
Diploma Of Project Management -
Albright institute of business and language
08.2020 - 08.2021
Graduate Diploma of Management Learning - undefined
Central Australian College
06.2019 - 06.2020
Online Team Supervisor
Big W
05.2019 - 08.2022
IT Help Desk Analyst Supervisor
CMS Transport, WiseTech Global
10.2018 - 04.2019
IT Help Desk Technician Team Leader
MCG Computers
08.2018 - 10.2018
Mattes Foods Online Web Portal - undefined
Polytechnic University
06.2017 - 08.2017
back hand
Polytechnic University, BOX
01.2017 - 04.2017
Console Operator
Woolworths
10.2016 - 10.2018
Bachelor of Information Technology - undefined
Polytechnic University
07.2016 - 12.2017
Advance Diploma of Information Technology - undefined
Southern Cross Education Institute
08.2015 - 06.2016
Customer Services Representative
Crown Cabs
02.2015 - 01.2016
Diploma - Information Technology Networking
Gurkhas Institute, Royal
07.2014 - 07.2015
Help Desk Intern
Civil Aviation Authority
02.2014 - 03.2014
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