Zain Abbas
Sydney,NSW
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
Work History
Mobile Patrol Security Officer
Southern Cross Protection
Gladesville, NSW
11.2023 - Current
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Collaborated with other security personnel, fostering teamwork and promoting effective communication in high-pressure situations.
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
Control Room Operator
Glad Group
Castle Hill, NSW
12.2021 - 11.2023
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
Customer Service Representative
Thrifty Car Rental
Liverpool, NSW
03.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Assistant Store Manager
Nando's Restaurant
Bankstown, NSW
01.2018 - 02.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma - Marketing
The Queens Institute
04.2021
Diploma - Accounting Technology And Bookkeeping
Southern Cross Institute of Business
Parramatta, NSW07.2019
Skills
- Detail Oriented
- Public Safety Awareness
- CCTV Monitoring
- Incident Reporting
- Customer Service
- Ms Office
- Maintaining records
Timeline
Mobile Patrol Security Officer
Southern Cross Protection
11.2023 - Current
Control Room Operator
Glad Group
12.2021 - 11.2023
Customer Service Representative
Thrifty Car Rental
03.2019 - 12.2021
Assistant Store Manager
Nando's Restaurant
01.2018 - 02.2019
Diploma - Marketing
The Queens Institute
Diploma - Accounting Technology And Bookkeeping
Southern Cross Institute of Business