Muhammad Abdullah
Perth,Australia
Summary
Dedicated and motivated graduate with a passion for learning business concepts and management. Highly organized and dependable, excels at project planning, management, and delivery. Skilled in resolving guest complaints utilizing tact, diplomacy, and critical thinking.
Overview
4
4
years of professional experience
Work History
Guest service agent (Receptionist)
The Adnate Hotel by Accor
09.2023 - Current
- Conducted night audit and reconciled accounts, ensuring accuracy.
- Performed regular check-in and check-out procedures efficiently.
- Resolved customer queries face-to-face and online, enhancing customer satisfaction.
- Managed room service and maintenance tasks promptly.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Finance Officer
Excel Cotton (PVT.) LTD.
09.2021 - 03.2022
- Record financial activities and manage stocks
- Schedule payables and receivables
- Reconcile accounts with customers, suppliers, and banks
- Assist CFO in preparing books for audits.
Product Development officer
VEER Sports
12.2020 - 08.2021
- Understood Tech Pack and presented it to stakeholders, facilitating clear communication.
- Collaborated with the supply chain team to ensure product development information clarity.
- Ensured product quality met price targets, achieving cost-effective production.
- Managed individual workload and timelines, delivering projects on schedule.
Management Trainee
The Bank of Punjab
09.2020 - 10.2020
- Receive training and perform duties as a teller, customer services representative, sales, and data analyst
- Observe experienced staff to acquire knowledge of operations, procedures, and standards required for performance.
Education
Master of Counselling -
Austrailian Institute of Professional Counsellors
Perth WAMaster of Commerce (M.com) -
University of Punjab
Lahore, Pakistan01.2020
Bachelor of Commerce (B.com) -
University of Punjab
Lahore, Pakistan01.2017
Skills
- Project Planning and Management
- Customer Service
- Financial Recording and Reconciliation
- Product Development
- Writing and verbal communication
- Time Management
- Tech Pack Understanding
- Multitasking and Workload Management
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Guest service agent (Receptionist)
The Adnate Hotel by Accor
09.2023 - Current
Finance Officer
Excel Cotton (PVT.) LTD.
09.2021 - 03.2022
Product Development officer
VEER Sports
12.2020 - 08.2021
Management Trainee
The Bank of Punjab
09.2020 - 10.2020
Master of Counselling -
Austrailian Institute of Professional Counsellors
Master of Commerce (M.com) -
University of Punjab
Bachelor of Commerce (B.com) -
University of Punjab
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