Driven sales supervisor with expertise in inventory management and customer relationship management at Madina Supermarket. Enhanced team performance through strategic training and process optimization, achieving a 20% increase in sales. Proven ability to troubleshoot and implement improvements, fostering a collaborative environment and ensuring operational excellence.
Overview
8
8
years of professional experience
Work History
Machine Operator
Goodman fielders
Erskine park Sydney, Australia
04.2023 - Current
Monitored machine performance logs and isolated root causes of anomalies, enabling targeted corrective actions that enhanced product quality.
Standardizes changeover checklists and tooling sequences to accelerate setup consistency, producing steadier output and fewer start-up defects.
Conducts precise in-process measurements and documents deviations to guide immediate adjustments, maintaining tolerance adherence and lowering rework.
Coached operators on safe operation and troubleshooting, enhancing team capability and ensuring consistent shift reliability.
Piloted small-fixture and sequence trials to validate efficiency opportunities before scale-up, resulting in identified process improvements.
Pick Packer
Lyka pet food
Sydney, Australia
06.2021 - 12.2022
Redesigned carton assembly sequence at packing stations, shortening cycle times and enhancing shipment readiness.
Piloted color-coded picking tote system, simplifying item sorting and accelerating order consolidation.
Mentored seasonal staff on quality checks and efficient packing techniques, improving team accuracy during peak periods.
Partnered with forklift operators and shipping to synchronize handoffs, preventing staging backlogs and ensuring smoother carrier loading windows.
Analyzed daily order patterns to reassign tasks and balance workloads, improving throughput and reducing bottlenecks for more consistent dispatching.
Sales Supervisor
Bin Saina supermarket
Hafizabad , Punjab
09.2018 - 12.2019
Developed training program for new employees on customer service and sales techniques to enhance customer interactions.
Led regular team meetings to align on performance goals and set clear expectations.
Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
Oversaw daily operations and coordinated staff activities at busy retail supermarket to ensure smooth workflow.
Managed inventory levels and ensured product availability on shelves.
Assisted customers with product inquiries and resolved complaints effectively.
Intervened in difficult customer situations to resolve issues quickly and efficiently.
Implemented store policies to maintain a safe shopping environment for customers.
Education
Masters - business information system
Australian institute of higher education
Town Hall Sydney
04.2024
Bachelor - IT
University of Punjab
Lahore
08.2018
Skills
Quality control
Process optimization
Process Improvement
Inventory management
Order fulfillment
Troubleshooting
Data analysis
Sales strategies
Team building
Accomplishments
Analyzed daily order patterns to reassign tasks and balance workloads, improving throughput and reducing bottlenecks for more consistent dispatching.
Redesigned carton assembly sequence at packing stations to shorten cycle times and produce noticeable improvements in shipment readiness.
Piloted a color-coded picking tote system to simplify item sorting, reducing selection confusion and accelerating order consolidation.
Mentored seasonal staff on quality checks and efficient packing techniques, raising team accuracy and sustaining performance during peaks.
Partnered with forklift operators and shipping to synchronize handoffs, preventing staging backlogs and ensuring smoother carrier loading windows.
Monitors machine performance logs and isolates root causes of anomalies, enabling targeted corrective actions and noticeable quality gains.
Standardizes changeover checklists and tooling sequences to accelerate setup consistency, producing steadier output and fewer start-up defects.
Conducts precise in-process measurements and documents deviations to guide immediate adjustments, maintaining tolerance adherence and lowering rework.
Coaches operators on safe operation and practical troubleshooting, strengthening team capability and improving shift reliability.
Pilots small-fixture and sequence trials on the floor to validate efficiency opportunities before scale-up, delivering measurable process improvements.