Muhammad Abdus Salam
Rockdale,Australia
Summary
Enthusiastic and attentive professional with experience in customer service and retail roles. I am actively seeking a new opportunity to further my career. Successfully served customers in various capacities, adept at providing exceptional service and building strong relationships. I am eager to bring my skills and dedication to a new destination that will allow me to continue delivering outstanding results.
Overview
6
6
years of professional experience
Work History
Service and Nightfill Team Member
Woolworths
Caringbah, Australia
09.2024 - Current
- Streamlined daily operations to enhance team efficiency and service quality.
- Selling and maintaining cash register
- Learned all required tasks quickly to maximize performance.
- Stocking shelves.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Mentored new team members on best practices and operational procedures.
Sales and Service team member
Myer
Sydney City, Australia
08.2024 - 01.2025
- Selling and Servicing Customers.
- Maintaining Omni POS register.
- Floor Stock Fulfillment.
- Gift Registry.
- Return and refund service, etc.
- Maintaining Customer satisfaction rate 10/10 and Myer one Scan rate above 80%
Retailer
Souvenir Plus
Bondi Beach, Sydney
10.2023 - 01.2025
- Cash registering
- Customer servicing
- Shop maintenance involves keeping an eye on stock and so on.
Customer service representative
Guangdong Honwin Supply Chain Management Co, Ltd
Guangzhou, Guangdong
01.2020 - 04.2023
- Communicate with the customer.
- Find out about any issues with the customer.
- Solve refund or compensation issues with fast procedure
- Communicate with the warehouse team to deliver items on time.
- Communicate with the customer and solve any type of problem to satisfy them.
Education
Master of Business Analytics -
University of Technology Sydney
Sydney, Australia05-2026
Standard MHFA Course -
MENTAL HEALTH FIRST AID AUSTRALIA
Sydney, Townhall, Australia01-2025
Bachelor of Economics -
Fuzhou University
Fujian, China07-2022
Skills
- Office management
- Microsoft Office
- Microsoft Powerpoint
- Python Language - Basic knowledge
- SPSS
- SAS
- Tableau
- PowerBI
Personal Information
- Date of Birth: 07/02/98
- Gender: Male
- Nationality: Bangladeshi
Timeline
Service and Nightfill Team Member
Woolworths
09.2024 - Current
Sales and Service team member
Myer
08.2024 - 01.2025
Retailer
Souvenir Plus
10.2023 - 01.2025
Customer service representative
Guangdong Honwin Supply Chain Management Co, Ltd
01.2020 - 04.2023
Standard MHFA Course -
MENTAL HEALTH FIRST AID AUSTRALIA
Bachelor of Economics -
Fuzhou University
Master of Business Analytics -
University of Technology Sydney