Muhammad Adnan
BRIDGEWATER,TAS
Summary
Highly skilled in customer service with a genuine passion for helping others. Excel in customer-centric environments, quickly adapting to new concepts and technologies to ensure seamless interactions and maximum customer satisfaction. Eager to utilize and further develop communication and problem-solving skills in desired role.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Lord of Pizzas & Cafe
10.2018 - Current
- Ensuring that customers have a great experience by providing good service, product quality, and ambiance.
- Reordering supplies, negotiating with vendors, and ensuring deliveries are on time.
- Working with the head chef to plan menus and set pricing.
- Developing and managing budgets for expenses like food, labor, and supplies.
- Increasing the restaurant's customer base through marketing and advertising.
- Ensuring the restaurant runs smoothly and achieves its goals.
- Analyzing sales data and trends to identify areas for improvement.
- Ensuring the pizzeria is clean and equipment is well-maintained.
- Monitoring staffing levels and recruiting new staff.
- Managing customer loyalty through positive interactions with the customer care center.
Customer service Officer
Secure Parking
07.2018 - Current
- Greet all customers with a smiling friendly face to make them feel more at ease, took their keys and ticket.
- Managing cash from an assigned till, while being accountable for deposit reconciliation for daily bank deposits.
- Software: Enterpo Parking Management.
- Complied with quality service standards for all tasks, at all times.
- Responded to all guest and visitor inquiries and resolved complaints accordingly.
- Park cars, drive automatic and manual vehicles, followed all safety rules.
- Monitored proper traffic flow in assigned area of pickup and drop-off and all parking bays.
- Recorded each and every car that was parked in the garage and maintained an up-to-date log.
- Make daily rounds of around the parking facility for inspection and count purposes.
- Providing customer service to each and every person entering and exiting the parking facility, additionally, offering helps and suggestions for various parking options.
- Effectively communicate with customers to promote respect and enhance customer satisfaction.
- Site: Hobart International Airport
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
UNITED FUEL STATION
07.2016 - 12.2017
- Counting, Ordering and Refilling stock
- Managing Roasters
- Operating Console
- Demonstrated excellent customer service
- Responding to customer inquiries
- Provide timely and accurate information
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Administrative Assistant
J & J PUBLIC ACCOUNTANT
04.2015 - 05.2016
- Work under the supervision of other accountants
- File and scan journal entries
- Support the payment processing team
- Do data entry and credit checks
- File and scan journal entries
- Assist the coordinator with month-end financial reports
- Help with bank statements reconciliation, as well as accounts payable and receivable
- Perform balance sheet reconciliation
- Study the accounting policies and processes of the organization and abide by them
- Advance use of MYOB, EXCEL and QUICK BOOK
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma of Leadership and Management -
Vocational Training Institute Hobart
08.2018
Advance Diploma of Marketing - undefined
Della International College
08.2017
Professional year - Accounting
ECA – Melbourne
11.2015
Advance Diploma of Management - undefined
Della International College Melbourne
10.2014
Master of Commerce - Professional Accounting
Federation University
02.2013
Skills
- Exceptional oral and written communication skills
- Good at analytical, problem solving and decision making skills
- Hardworking, ethical and understands the importance of a job well done
- Strong organizational & administrative skills,
- Excellent computer skills,
- A positive 'can-do' attitude & great attention to detail
- Extensive knowledge of excel spreadsheets,work even whilst under pressure
- Extensive knowledge of excel spreadsheets
- Excellent time management skills
- Excellent knowledge of office environment
- Excellent team player
- Exceptional customer service skills
- Shows high level of discretion, diplomacy and confidentiality in dealing with customers
- Ability to speak three different languages
- High level of emotional intelligence and the ability to remain calm under pressure
- An exemplary telephone manner
- Highly developed negotiation skills
- Ability to exceed KPIs
- Proven relationship management skills with excellent client centric approach
- Working knowledge of estate, Trust and company with legislation knowledge
Visa Status
Australia Permanent resident
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Limited Working
Timeline
Manager of Operations
Lord of Pizzas & Cafe
10.2018 - Current
Customer service Officer
Secure Parking
07.2018 - Current
Assistant Manager
UNITED FUEL STATION
07.2016 - 12.2017
Administrative Assistant
J & J PUBLIC ACCOUNTANT
04.2015 - 05.2016
Advance Diploma of Marketing - undefined
Della International College
Professional year - Accounting
ECA – Melbourne
Advance Diploma of Management - undefined
Della International College Melbourne
Master of Commerce - Professional Accounting
Federation University
Diploma of Leadership and Management -
Vocational Training Institute Hobart
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