Muhammad Ali Memon
Sydney
Summary
Results-oriented Operations Process Analyst with extensive experience in enhancing security operations and boosting operational efficiency. Expert in developing strategic documentation and driving change initiatives that align with organizational objectives. Demonstrated success in optimizing workflows and ensuring compliance, contributing to the advancement of operational excellence in security environments. Strong ability to foster continuous improvement through collaboration with diverse teams.
Overview
11
11
years of professional experience
Work History
Operation process Analyst
Sentinel Security Group
06.2023 - Current
- Evaluate and Optimize Security Operations: Assess current operational practices, systems, and workflows within the security teams to identify inefficiencies and opportunities for improvements
- Develop Strategic Documentation: Generate reports, manuals, and operational guides to capture current workflows and propose enhancements tailored to business needs and security objectives
- Enhance Operational Efficiency: Propose and develop solutions to streamline workflows, improve task allocation, and boost the overall effectiveness of security operations
- Implementation Support: Facilitate the deployment of newly approved strategies and processes, ensuring clear communication and training for all stakeholders involved
- Operational Compliance and Quality Control: Regularly assess security operations to ensure adherence to internal standards and legal requirements, providing recommendations for any necessary adjustments
- Manage Business Process Changes: Collaborate with team leaders and senior management to drive change initiatives, ensuring smooth integration of new processes, technologies, and procedures
- Drive Continuous Improvement Monitor: the performance of revised operations, identifying further opportunities for improvement, and ensuring alignment with the company’s strategic goals
Customer Relationship Officer
Sentinel Security Group
03.2023 - 06.2023
- Created and enforced policies to enhance customer satisfaction and maintain excellent service quality
- Established standardized customer service protocols and procedures to promote consistent and professional engagement with clients
- Researched competitor offerings in order to maintain a competitive edge in the marketplace
- Facilitated communication between management teams and clients regarding issues or concerns that arise during projects
Part-Time Accountant
Konnect Facilities Management
08.2017 - 08.2019
- Ensured that invoices were accurately reviewed and complete prior to processing payments
- Performed general ledger reconciliations on a timely basis
- Maintained effective communication with external auditors by coordinating the timely submission of requested documents and responding promptly to inquiries during the annual audit process
- Kept current with Generally Accepted Accounting Principles guidelines
Marketing Coordinator
Watch Force Australia
11.2013 - 11.2015
- Collaborated with sales, operations, and finance teams to align objectives across departments
- Drove strategic decision-making by researching competitors' activities and products
- Developed and executed marketing plans that grew customer base and boosted revenue
- Successfully executed marketing initiatives to elevate company recognition
Education
MASTERS OF BUSINESS ADMINISTRATION (MBA) -
GCA
Graduate Diploma of Management -
Central Queensland University
Advance Diploma of Marketing -
Australian Institute of Professional Education
Diploma Of Leadership and Management -
Southern Cross School of Business
Bachelor Of Business Administration -
Isra University
Skills
- Operational Oversight
- Analytical Business Strategies
- Customer Service Management
- Financial Oversight
- Client Relations Management
- Strategic Development
Personal Information
Date of Birth: 02/16/89
Languages
English
Urdu
References
References available upon request.
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge.
Timeline
Operation process Analyst
Sentinel Security Group
06.2023 - Current
Customer Relationship Officer
Sentinel Security Group
03.2023 - 06.2023
Part-Time Accountant
Konnect Facilities Management
08.2017 - 08.2019
Marketing Coordinator
Watch Force Australia
11.2013 - 11.2015
Graduate Diploma of Management -
Central Queensland University
Advance Diploma of Marketing -
Australian Institute of Professional Education
Diploma Of Leadership and Management -
Southern Cross School of Business
Bachelor Of Business Administration -
Isra University
MASTERS OF BUSINESS ADMINISTRATION (MBA) -
GCA
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