Muhammad Asghar
Mildura,VIC
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
7
7
years of professional experience
Work History
Onsite Operations Manager
Knotts Crossing Resort and Caravan Park
07.2020 - 06.2024
- Managed and supervised all departments, ensuring seamless operations and guest satisfaction
- Optimized office workflows, achieving a measurable increase in efficiency
- Resolved guest and staff issues promptly, maintaining high service standards
- Improved team productivity by refining office processes, leading to significant operational gains
- Orchestrated a 20% efficiency boost by reengineering office workflows
- Elevated guest satisfaction by swiftly resolving conflicts and issues
- Introduced new tech solutions enhancing operational workflow
- Fostered a collaborative work environment, boosting staff morale
- Monitored operational standards to ensure top-quality guest experiences
- Pioneered process improvements, setting new efficiency benchmarks
- Led cross-department initiatives to pioneer new service standards
- Cultivated strong team dynamics to enhance staff performance and satisfaction
- Deployed cutting-edge technology to streamline guest check-in processes
- Monitored and adjusted operational protocols to uphold superior service quality
- Enhanced guest service quality by implementing advanced training programs
- Redesigned staff allocation, elevating operational efficiency and guest service
- Managed financial data entry with OnQ, ensuring compliance with hotel standards and accuracy
- Supervised night audits, verifying daily room occupancy and revenue for error-free reporting
- Resolved audit discrepancies, improving financial integrity and accuracy
- Addressed guest needs promptly, enhancing overall satisfaction and retention
- Streamlined guest check-in process, reducing wait times by 30%
- Developed strategies to maintain high occupancy rates, maximizing revenue
- Facilitated a team-oriented environment, boosting staff morale and performance
- Introduced innovative guest service protocols, elevating customer experience
- Monitored compliance with health and safety regulations, ensuring hotel standards
- Optimized financial reporting accuracy by implementing robust audit systems
- Pioneered digital check-ins, slashing guest wait times and boosting efficiency.
- Minimized safety risks with regular facility inspections, staff training sessions, and adherence to industry best practices.
- Collaborated with upper management on developing long-term strategic plans aimed at sustainable growth of organization's operations division.
- Led cross-functional teams to achieve ambitious goals under tight deadlines while maintaining high-quality standards.
- Collaborated with upper management on developing long-term strategic plans aimed at sustainable growth of the organization's operations division.
Night Manager
DoubleTree by Hilton Darwin
05.2018 - 06.2020
- Managed and supervised all departments, ensuring seamless operations and guest satisfaction
- Optimized office workflows, achieving a measurable increase in efficiency
- Resolved guest and staff issues promptly, maintaining high service standards
- Improved team productivity by refining office processes, leading to significant operational gains
- Orchestrated a 20% efficiency boost by reengineering office workflows
- Elevated guest satisfaction by swiftly resolving conflicts and issues
- Introduced new tech solutions enhancing operational workflow
- Fostered a collaborative work environment, boosting staff morale
- Monitored operational standards to ensure top-quality guest experiences
- Pioneered process improvements, setting new efficiency benchmarks
- Led cross-department initiatives to pioneer new service standards
- Cultivated strong team dynamics to enhance staff performance and satisfaction
- Deployed cutting-edge technology to streamline guest check-in processes
- Monitored and adjusted operational protocols to uphold superior service quality
- Enhanced guest service quality by implementing advanced training programs
- Redesigned staff allocation, elevating operational efficiency and guest service
- Managed financial data entry with OnQ, ensuring compliance with hotel standards and accuracy
- Supervised night audits, verifying daily room occupancy and revenue for error-free reporting
- Resolved audit discrepancies, improving financial integrity and accuracy
- Addressed guest needs promptly, enhancing overall satisfaction and retention
- Streamlined guest check-in process, reducing wait times by 30%
- Developed strategies to maintain high occupancy rates, maximizing revenue
- Facilitated a team-oriented environment, boosting staff morale and performance
- Introduced innovative guest service protocols, elevating customer experience
- Monitored compliance with health and safety regulations, ensuring hotel standards
- Optimized financial reporting accuracy by implementing robust audit systems
- Pioneered digital check-ins, slashing guest wait times and boosting efficiency.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Trained and mentored new and existing staff to achieve best practices.
Accountant
ZT Partners Pty Ltd
08.2017 - 09.2018
- Maintained clients' asset registers and performed reconciliations, ensuring accurate financial records
- Prepared financial reports including BAS & IAS, leading to timely compliance with tax obligations
- Managed accounts payable and receivable, improving cash flow management
- Prepared tax returns for individuals, companies, and trusts, ensuring compliance with regulations
- Maintained integrity of general ledger and chart of accounts, enhancing financial accuracy
- Streamlined financial data analysis, enhancing reporting efficiency and accuracy
- Optimized tax processes, reducing errors and ensuring timely tax submissions
- Enhanced auditing procedures, ensuring meticulous compliance with financial standards
- Drove process optimizations, markedly enhancing operational efficiency
- Introduced digital tools for asset management, boosting data accuracy
- Conducted detailed variance analysis to support budget accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
Education
Certified MYOB software -
ECA, Australia
Melbourne, VIC05.2018
Certified XERO software -
ECA, Australia
Melbourne, VIC05.2018
M.D. - Accounting And Finance
Charles Sturt University
Melbourne, VIC03.2018
Skills
- Communication
- Decision Making
- Motivation
- Leadership
- Teamwork
- Adaptability
- Empathy
- Problem Solving
- Customer Service
- Time Management
- Problem-Solving
- Employee relations and conflict resolution
- Planning and Implementation
- Customer Relationship Management
- Project Leadership
Additional Information
CPA Australia, 01/01/2016, Current, Playing Tennis, Travelling
Timeline
Onsite Operations Manager
Knotts Crossing Resort and Caravan Park
07.2020 - 06.2024
Night Manager
DoubleTree by Hilton Darwin
05.2018 - 06.2020
Accountant
ZT Partners Pty Ltd
08.2017 - 09.2018
Certified MYOB software -
ECA, Australia
Certified XERO software -
ECA, Australia
M.D. - Accounting And Finance
Charles Sturt University
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