Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
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Muhammad Azhar

Gold Coast,QLD

Summary

An accomplished IT graduate with a Bachelor's degree in Information Technology, specializing in hands-on troubleshooting of hardware and software issues, incident management, and Office 365 administration. Experienced in MS Azure Active Directory and proficient in JIRA Service Desk, I apply rigorous ITIL methodologies to ensure streamlined operations and client satisfaction. With a strong dedication to delivering personalized, face-to-face IT support, I excel in building enduring customer relationships and empowering users with essential IT knowledge. Certified in ITIL Foundation, I consistently enhance operational efficiency and elevate service standards.

Overview

7
7
years of professional experience

Work History

IT Desktop Support Analyst

Companion Software
12.2023 - Current
  • Provided personalized face-to-face support at both first and second levels, delivering troubleshooting solutions with a friendly and professional demeanor.
  • Assisted customers across all levels of the organization, from frontline staff to executive management, ensuring a seamless support experience.
  • Offered mobility support for various devices, including troubleshooting app installations and connectivity issues on phones, tablets, and laptops.
  • Handled desktop and application support, as well as peripheral and hardware assistance for printers, keyboards, mice, webcams, and more.
  • Provided expertise in MS Teams and Cisco video conferencing support, AV setup, and meeting room technology.
  • Supported core applications such as Office 365 apps and desktop software like Edge, Chrome, and Active Directory.
  • Enhance system performance by troubleshooting and resolving technical issues for end-user.
  • Provided on-site and remote technical support to users.

Night Auditor

Rydge’s Hotel
12.2021 - 08.2022
  • Handled guest check-ins, check-outs, and inquiries, providing exceptional customer service.
  • Utilized hotel management software to manage reservations and handle billing processes.
  • Monitored security and ensured guest safety during overnight shifts.
  • Handled emergency situations calmly and professionally, keeping guest safety as top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Manager

Pizza Hut Helensvale
06.2017 - 07.2021
  • Managed daily operations, led a team of employees, and ensured compliance with health, safety, and sanitation regulations.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Education

Bachelor of Information Technology -

Griffith University
Gold Coast
11.2023

Skills

  • MS Teams and Cisco Video Conferencing Support
  • AV Setup and Meeting Room Technology
  • Troubleshooting skills
  • Desktop Software and Core Applications Support (Office 365, Edge, Chrome)
  • End-user Technology Support
  • Customer Service Skills
  • Mobility Support for Various Devices
  • ITIL Methodologies
  • Troubleshooting and Problem Solving
  • Network Administration and Infrastructure Support
  • Technical support expertise
  • Active Directory Management

References

Available upon request.

Projects

  • Internet of Things (IoT) Smart Home Project, University Project, 04/2022, 06/2022
  • Collaborated with a team of 4 to develop a smart home system using IoT devices for home security and energy management.
  • Worked on integrating sensors and devices, programming automation routines, and developing a mobile app interface.
  • Database Management System for University Library, University Project, 08/2021, 10/2021
  • Led a team of 3 to design and implement a MySQL database for library operations.
  • Developed a web-based interface for managing and searching books.
  • Website Development for aimed at First Nation voices in Parliamentary discussion, University Project, 02/2023,06/2023
  • Developed a digital platform for First Nations individuals to express perspectives, concerns, and aspirations to policymakers.
  • Emphasis on user-friendly design for easy navigation and engagement.
  • Collaborative efforts in design and development.
  • Resulted in the creation of an accessible platform for meaningful dialogue between First Nations communities and policymakers.

Timeline

IT Desktop Support Analyst

Companion Software
12.2023 - Current

Night Auditor

Rydge’s Hotel
12.2021 - 08.2022

Manager

Pizza Hut Helensvale
06.2017 - 07.2021

Bachelor of Information Technology -

Griffith University

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