MUHAMMAD EQAN IBRAHIM MAJOKA
Sydney,Australia
Summary
Dynamic Technical Team Lead with a proven track record at OPPO Mobiles Australia, excelling in team motivation and problem-solving. Spearheaded quality control initiatives, achieving significant improvements in first-time fix rates. Skilled in software development and analytical thinking, I foster collaboration and drive operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Technical Team lead
OPPO Mobiles Australia
Sydney, Australia
04.2024 - Current
- Led and supervised a team of mobile Technical specialists, ensuring high-quality repairs and adherence to OPPO technical standards
- Provided technical guidance and escalation support for complex hardware and software issues
- Reviewed and approved technical diagnoses and repair reports to maintain quality standards before customer release
- Conducted quality control checks to reduce repeat repairs and improve first-time fix rates
- Trained and mentored technicians on advanced repair procedures, diagnostics, and safety compliance
- Coordinated with service advisors, warehouse, and management to ensure smooth repair operations
- Analysed repair data and KPIs to identify trends, root causes, and process improvement opportunities
- Ensured compliance with ESD procedures, data security, and workplace safety standards
- Acted as the key technical point of contact between Technical specialists and management or regional support teams
Technical Specialist
OPPO Mobiles Australia
Sydney, Australia
09.2022 - 04.2024
- Diagnosed and repaired smartphones including screen replacements, battery replacements, mainboard repairs, camera modules, charging ports, and software faults
- Performed hardware and software troubleshooting to identify root causes of device issues accurately
- Executed firmware flashing, OS updates, and data recovery to restore device functionality and user data
- Ensured all repairs met OPPO quality standards and safety procedures
- Collaborated with team leads and service advisors to streamline repair processes and enhance customer satisfaction
- Handled devices with strict ESD (Electrostatic Discharge) and data privacy compliance
- Achieved consistent high repair success rates and reduced repeat repair case
Education
Bachelor's of IT -
KOI University
Sydney, NSW07.2026
Diploma in Information Technology -
Latrobe University
Sydney06.2024
Skills
- Software development
- System design
- Technical architecture
- Microsoft applications
- Analytical thinking
- Problem-solving
- Work planning
- Team oversight
- Team collaboration
- People management
- Team motivation
- Team building
- Safety
- Attention to detail
- Team oversight
Hobbies and Interests
- Building and refining technical solutions to improve operational efficiency.
- Developing small Java applications and strengthening problem-solving skills.
- Designing dashboards and automating workflows using PowerApps and Excel.
- Learning emerging IT technologies and applying them in real-world scenarios.
- Mentoring peers and sharing technical knowledge within teams.
- Staying updated with industry best practices and IT trends.
References
References available upon request.
Languages
- Urdu
- English, Fluent
- Urdu, Native
Timeline
Technical Team lead
OPPO Mobiles Australia
04.2024 - Current
Technical Specialist
OPPO Mobiles Australia
09.2022 - 04.2024
Bachelor's of IT -
KOI University
Diploma in Information Technology -
Latrobe University