Muhammad Hamdan
Kingsford,NSW
Summary
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
LUXXE Outsourced Hotel Services
08.2022 - Current
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Maintained required records of work hours, budgets and payrolls.
Assistant Housekeeping Manager
AHS Hospitality
01.2017 - 04.2022
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
Education
Advance Diploma - Hospitality
Pacific Training Group
03-2018
Certificate III in Business
Macquarie Educational Group Australia Pty Ltd
Level 9, 225 Clarence Street-Sydney NSW 200010-2018
Certificate IV in Business
Macquarie Educational Group Australia Pty Ltd
Level 9, 225 Clarence Street-Sydney NSW 200004-2019
Diploma of Business
Macquarie Educational Group Australia Pty Ltd
Level 9, 225 Clarence Street-Sydney NSW 200004-2020
Advance Diploma of Business
Macquarie Educational Group Australia Pty Ltd
Level 9, 225 Clarence Street-Sydney NSW 200004-2021
Certificate IV in Human Resource Management
Kensington International College
Level 3, 84-86 Mary St, Surry Hills NSW 201007-2022
Diploma of Human Resource Management
Kensington International College
Level 3, 84-86 Mary St, Surry Hills NSW 201001-2024
Advance Diploma of Human Resource Management
Kensington International College
Level 3, 84-86 Mary St, Surry Hills NSW 201001-2026
Skills
- Excellent attention to details
- Guest relations
- Budgeting and financial management
- Staff scheduling
- Staff training and development
- Health and safety compliance
Timeline
Housekeeping Manager
LUXXE Outsourced Hotel Services
08.2022 - Current
Assistant Housekeeping Manager
AHS Hospitality
01.2017 - 04.2022
Advance Diploma - Hospitality
Pacific Training Group
Certificate III in Business
Macquarie Educational Group Australia Pty Ltd
Certificate IV in Business
Macquarie Educational Group Australia Pty Ltd
Diploma of Business
Macquarie Educational Group Australia Pty Ltd
Advance Diploma of Business
Macquarie Educational Group Australia Pty Ltd
Certificate IV in Human Resource Management
Kensington International College
Diploma of Human Resource Management
Kensington International College
Advance Diploma of Human Resource Management
Kensington International College
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