Muhammad Hamza
Melbourne,VIC
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Woolworths
Melbourne, VIC
08.2023 - 12.2023
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Educated customers on special pricing opportunities and company offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Increased customer satisfaction ratings 99% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers to resolve service and billing issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Worked with cross-functional teams to achieve goals.
Business Development Manager
ISA COMSTAR
Islamabad, Pakistan
09.2021 - 04.2023
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Supported sales team members to drive growth and development.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Liaised with channel partners to build business.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Organized meetings between senior management and prospective customers.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
Education
Masters in IT - Information Technology
DEAKIN University
Melbourne, VICSkills
- Data Collection
- Appointment Scheduling
- Information Security
- Data Entry
- Call Management
- Report Generation
- Complaint Resolution
- Paperwork Processing
- Quality Assurance Controls
- Microsoft Excel
- Multi-Task Management
- Microsoft Office Expertise
- High-Energy Attitude
- CRM Software
Timeline
Customer Service Representative
Woolworths
08.2023 - 12.2023
Business Development Manager
ISA COMSTAR
09.2021 - 04.2023
Masters in IT - Information Technology
DEAKIN University