Muhammad Hamza

- Proactively identified and resolved any customer complaints or
disputes and implemented preventive measures to avoid similar
issues in the future
- Trained and supervised staff to ensure all operational tasks were
completed on time and to the required standard
- Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations
- Used data analysis to identify areas of improvement and implemented strategies to increase operational efficiency by 100%.
- Software Proficiency , OTA, Property Management Software (PMS), (POS) Systems, Customer Relationship Management (CRM) Software, Booking Engine Software, Revenue Management Software

• - Supervised and coordinated daily shift operations, ensuring seamless service delivery across front desk, housekeeping, food and beverage, and guest relations
teams.
• - Monitored staff performance, provided constructive feedback, and conducted training sessions to improve service quality and efficiency.
• - Handled guest complaints and concerns promptly, resolving issues to ensure high levels of customer satisfaction and repeat business by 100%
- Prepared and analyzed shift reports, including occupancy rates, revenue, and guest feedback, to identify areas for improvement.
• - Trained and on boarded new team members, ensuring they adhered
to company policies and service standards.

• - Maintained a positive and professional work environment, fostering teamwork and high morale among
staff.

• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Contributed to a positive work environment by maintaining a professional demeanour at all times.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

• Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations
• Streamlined operations for increased efficiency with process improvements and automation.
• Conducted market research and analyses to identify new business opportunities and trends.
• Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
• Enhanced internal communication channels, resulting in improved information flow and decision-making processes.

• Developed a sales pitch that effectively communicated the benefits of the product and resulted in an increase in conversions
• Built relationships with customers to ensure customer satisfaction and loyalty
• Developed a comprehensive understanding of competitors and their products, allowing for successful sales strategies