Muhammad Hassan
Thomastown ,VIC
Summary
With high motivation to secure a position in the IT industry, a unique blend of skills and experience gained from a current role as a control room operator is offered. Despite no direct work experience in the IT field, there is experience with computers and various software programs, providing a strong foundation for success. A strong work ethic, excellent problem-solving abilities, and the drive to continually learn and develop new skills are possessed. With a passion for technology and a commitment to delivering exceptional results, a meaningful contribution to any team and organization is eagerly anticipated.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Control Room Operator
Assetlink Services
03.2022 - Current
- Oversaw entry and exit of up to 100 employees and visitors daily.
- Participated in staff meetings, special events, and professional development activities.
- Monitored use of data files and regulated access to protect secure information.
- Assisted with telephone call center helpdesk function for internal security phone lines and emergency line.
- Coordinated security service bookings and dispatch of guards, roving patrol teams, and technicians.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Completed accurate and detailed incident reports in client's database.
- Monitored CCTV and alarm systems to detect and prevent security breaches.
- Used Genetec Security Desk for CCTV monitoring and INFINITY GATE KEEPER for access control.
- Used Rapid Global for contractor and employee induction and compliance management.
- Used Service Now for maintaining daily activity logs.
Security Guard
Assetlink Services
11.2021 - 03.2022
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Interacted assertively but non-confrontationally with personnel and general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring of 100+ patrons and patrolled work site.
Education
Bachelor of Information Technology And Systems - Computer Networking
Victorian Institute of Technology
14/123 Queen St, Melbourne VIC 300007.2021
Skills
- Attentive and Observant
- Preventive Maintenance
- Health and Safety Compliance
- Remote Monitoring
- Basic First Aid
- Report Preparation
- Law Enforcement Collaboration
- Adaptable and Flexible
- Detailed Activity Logs
- Customer Service and Conflict Resolution
- Work Authorizations
- Team Leadership
Certification
Certificate II in Security Operations: Austwide Institute of Training - 06/2015
References
Will be provided upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Security Control Room Operator
Assetlink Services
03.2022 - Current
Security Guard
Assetlink Services
11.2021 - 03.2022
Bachelor of Information Technology And Systems - Computer Networking
Victorian Institute of Technology
Similar Profiles
Lisa Van DuynLisa Van Duyn
Administration and Relief AVM at Assetlink ServicesAdministration and Relief AVM at Assetlink Services
MAFI SOLIAMAFI SOLIA
Base Controller at Assetlink ServicesBase Controller at Assetlink Services
Vildana MitevskiVildana Mitevski
Talent Acquisition Specialist at Assetlink ServicesTalent Acquisition Specialist at Assetlink Services