Muhammad Ijaz
Melbourne,VIC
Summary
Motivated and eager-to-learn individual seeking a Desk Support Worker position. Passionate about technology and providing excellent customer service, with a strong willingness to assist end-users with technical issues. Eager to apply problem-solving skills, quick learning ability, and a strong attention to detail in supporting office environments and contributing to the smooth operation of the team.
Overview
2
2
years of professional experience
Work History
Help Desk Support Technician
Amazon
Melbourne Airport, Vic
06.2024 - 12.2024
- Assist users with password resets, application errors, and network connectivity problems.
- Troubleshoot and resolve IT issues using remote desktop tools and on-site support.
- Document support requests and resolutions in the company’s ticketing system to maintain accurate records.
- Collaborate with IT teams to deploy software updates and patches to all workstations.
- Provide excellent customer service by ensuring quick and efficient issue resolution and maintaining a high user satisfaction rate.
Picker
DHL
West Melbournr, Vic
03.2023 - 01.2024
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Tracked outgoing orders to provide shipping status to customers.
- Packaged fragile items with protective padding to prevent damages during shipments.
Education
CIVIL CONSTRUCTION AND DESIGN
Mmc College
Melbourne, VICintermediate computer science
Govt. Graduate College of Science Faisalabad
Skills
- Data management
- Multitasking
- Maintenance & repair
Languages
English
Professional
Urdu
Professional
Timeline
Help Desk Support Technician
Amazon
06.2024 - 12.2024
Picker
DHL
03.2023 - 01.2024
CIVIL CONSTRUCTION AND DESIGN
Mmc College
intermediate computer science
Govt. Graduate College of Science Faisalabad