Muhammad Immad
Launceston,TAS
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service and data entry.
Overview
8
8
years of professional experience
Work History
Admin & Front Office Reception
Launceston Police & Community Youth Club
146 Abbot St, Newstead 7250
01.2024 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Processed payments and updated transactions.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
Security Control Room Operator
Thomas Paul Security
3/391A Westbury Rd, Prospect Vale 7250
11.2023 - Current
- Coordinated evacuation efforts during emergencies, ensuring the orderly exit of all occupants while maintaining constant communication with first responders.
- Protected staff wellbeing by responding swiftly to medical emergencies, administering first aid as needed while awaiting professional assistance.
- Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
- Supported management efforts with accurate data analysis on trends related to incidents or breaches in security measures.
- Reduced incident response times with efficient communication between team members and first responders.
- Sent invoices to the clients using Xero accounting software.
- Called clients for dated debt collection (Accounts receivable) using Xero.
- Maintained data and notes for dated debt. collection in Xero.
- Assisted accountant in daily tasks when not busy in the control room.
Farm & Livestock Hand
MJ & LR KROPF
36 Osmaston Rd, Westbury
08.2021 - 11.2023
- Ensured optimal milk quality by testing samples for somatic cell counts, bacterial levels, and other indicators of overall health.
- Improved overall farm efficiency by implementing modern dairy farming techniques and embracing technology.
- Promoted biosecurity on the farm by enforcing strict hygiene standards, limiting external contact with the herd, and administering regular vaccinations.
- Supported efficient pasture management by regularly monitoring grazing patterns, rotating pastures as required, and ensuring adequate water supply for the herd.
- Ensured top-quality milk output by strictly adhering to sanitation protocols and maintaining a clean milking environment.
- Increased calf survival rates by providing attentive care during calving season, including proper feeding and medical attention when needed.
- Milked 400 cows twice a day.
Security Site Supervisor
E Group Protective Services
Grosvenor Place Sydney
03.2016 - 10.2019
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Wrote and submitted daily reports on security team operations.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Education
BBA - Bachelor of Business Accounting
Kings Own Institute
31 Market St, Sydney, NSW04.2019
Skills
- Data Entry
- Microsoft Office
- Computer Proficiency
- Bookkeeping Support
- Multi-Line Phone Systems
- Documentation And Reporting
- Payment Processing
- Billing and Invoicing
- Punctual and Reliable
- Attention to Detail
- Oral and writing communication
Timeline
Admin & Front Office Reception
Launceston Police & Community Youth Club
01.2024 - Current
Security Control Room Operator
Thomas Paul Security
11.2023 - Current
Farm & Livestock Hand
MJ & LR KROPF
08.2021 - 11.2023
Security Site Supervisor
E Group Protective Services
03.2016 - 10.2019
BBA - Bachelor of Business Accounting
Kings Own Institute