Summary
Overview
Work History
Education
Skills
Skills Summary
Timeline
Generic

Muhammad Irfan

Kingston

Summary

To utilize my exceptional communication, problem-solving, and interpersonal skills in a customer service role, where I can effectively address customer inquiries and concerns, cultivate positive relationships, and contribute to the overall success and satisfaction of the organization and its clientele.

Overview

9
9
years of professional experience

Work History

Ride Share Driver

Uber
01.2022 - Current
  • Ensure the safety of all riders
  • Ensure the best customer experience
  • Provide a safe driving experience to riders
  • Ability to accept criticism and work well under pressure
  • Customer service

Parking Attendant

Secure Parking
Hobart
04.2024 - 06.2024
  • Monitor parking areas to ensure safety and proper use of facilities.
  • Assist customers with payments, directions, and general inquiries.
  • Operate and troubleshoot payment machines and surveillance systems.
  • Issue infringement notices and report incidents or maintenance needs.
  • Strong communication, reliability, attention to detail, and basic tech skills are essential.

Security officer

ISEC security
01.2020 - 01.2022
  • Leasing with Hotel staff and Emergency Services including security manager, police and health staff
  • Wear mask all time and perform hygiene
  • Patrolling floors and checking situation
  • Using two-way radio
  • Writing reports and communication with supervisor

Customer Services Attendant

Caltex Australia
01.2016 - 01.2019
  • Customer Service
  • Handling Payments
  • Resolving issues and providing information
  • Stock Management
  • Following Safety Protocols

Education

Professional Year - Accounting

Australia Technical and Management College
01.2022

Bachelor of business - Professional accounting

Elite Education Institute, Sydney
Sydney
01.2020

Advanced Diploma - leadership and management

Gateway Business College, Sydney
Sydney
01.2017

Skills

  • Attention to details
  • Ability to analyse data
  • Excellent communication
  • Active listening skills
  • Problem solving
  • Empathy
  • Patience
  • Ability to work under pressure
  • Time management
  • Customer service skills
  • Report writing
  • Presenting
  • Conflict resolution
  • Leadership
  • Initiative
  • Decision making

Skills Summary

Attention to details, Ability to analyse data, Excellent communication and active listening skills, Problem solving, Empathy & Patience, Ability to work under pressure and time management, Customer service skills, Report writing and presenting and conflict resolution, Leadership and initiative, Decision making

Timeline

Parking Attendant

Secure Parking
04.2024 - 06.2024

Ride Share Driver

Uber
01.2022 - Current

Security officer

ISEC security
01.2020 - 01.2022

Customer Services Attendant

Caltex Australia
01.2016 - 01.2019

Professional Year - Accounting

Australia Technical and Management College

Bachelor of business - Professional accounting

Elite Education Institute, Sydney

Advanced Diploma - leadership and management

Gateway Business College, Sydney
Muhammad Irfan