Muhammad Junaid
Sydney,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, as demonstrated through five years of experience in the Food Industry for national wide Australian companies.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
IT support (Internship)
Immediation
11.2020 - 02.2021
- Addressing customer inquiries promptly and effectively, troubleshooting technical issues related to internet connectivity to ensure customer satisfaction
- Collaborating with various technical teams within the organization to address and resolve complex technical issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Sorted and organized files, spreadsheets, and reports.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Data Entry Operator Dispatch
Kitchen Food Company
05.2021 - 05.2022
- Collaborated with team members to resolve complex technical issues, ensuring smooth work operations.
- Researched and identified solutions to technical problems.
- Gathering, collating, and preparing documents, materials, and information for data entry
- Supervising the production of food and ensure that nothing is being done incorrectly
- Scheduling and dispatching drivers, work crews, vehicles, to appropriate locations according to predetermined schedules, customer requests or immediate needs
Customer Support (Sales)
Biodynamics wholesale Organics, Fresh F&V
12.2017 - 05.2021
- Promoted a positive work environment through effective collaboration with colleagues while also demonstrating leadership in mentoring and coaching new hires.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Business Development Executive
Linkers Realty (Property buying & selling)
08.2015 - 09.2016
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
Education
Professional Year program IT -
Performance Education, Melbourne, Aus.
10.2021
Master of Information Technology -
Charles Sturt University, Melbourne, Aus.
07.2019
Bachelor of Mass Communication -
University of Karachi, Pakistan
01.2015
Skills
- Data Entry
- DNS
- DHCP
- Active Directory
- Ticketing
- Microsoft Office 365
- Attention to Detail
- Complex Problem-Solving
- Project Support
- Analytical Thinking
- Teamwork and Collaboration
Key Skills Summary
Computer skills: Active Directory, DNS, DHCP, Microsoft Office 365, ZOOM, MS Teams, Ticketing
Attributes
- Strong attention to details developed in numerous university group projects and workplaces.
- Interpersonal skills, as demonstrated through 4 and half years of experience as a customer support person.
- Time management and organizational skills developed through seven years of successfully combining work experience and university studies.
- Positive teamwork skills, useful in uplifting and boosting morale.
References
Available upon request
Timeline
Data Entry Operator Dispatch
Kitchen Food Company
05.2021 - 05.2022
IT support (Internship)
Immediation
11.2020 - 02.2021
Customer Support (Sales)
Biodynamics wholesale Organics, Fresh F&V
12.2017 - 05.2021
Business Development Executive
Linkers Realty (Property buying & selling)
08.2015 - 09.2016
Professional Year program IT -
Performance Education, Melbourne, Aus.
Master of Information Technology -
Charles Sturt University, Melbourne, Aus.
Bachelor of Mass Communication -
University of Karachi, Pakistan