Muhammad Mehr Ali
Lutana,TAS
Summary
Motivated and service-focused ICT Support Officer with hands-on experience providing Level 1/2 technical support, troubleshooting, and systems administration. Skilled in managing user accounts, handling ticket systems, and maintaining both cloud-based and on-premise environments. Dedicated to delivering efficient, user-centered solutions while contributing to continuous improvement in IT service delivery. Known for strong communication, adaptability, and a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
IT Support Officer
Kings Own Institute
01.2024 - 06.2024
- Provided frontline IT support to staff and students via ticketing systems and phone/email inquiries.
- Resolved Level 1 and Level 2 incidents involving hardware, software, and network issues.
- Assisted with end-user support for Microsoft 365 and Google Workspace for Education.
- Supported Exchange and Gmail administration, backups, and VOIP systems.
- Commissioned and configured end-user devices and classroom technology.
- Collaborated with IT colleagues to ensure smooth operations across campus systems.
- Relocated to Tasmania with family after completing initial professional experience.
IT Trainee
Solutionica
01.2020 - 12.2022
- Supported IT infrastructure setup, system monitoring, and end-user troubleshooting.
- Assisted in Linux and Windows system maintenance and updates.
- Configured and deployed new PCs and software for internal departments.
- Participated in small-scale network and email migration projects.
- Learned automation basics using Ninja to improve efficiency in support workflows.
Education
Bachelor of Information Technology -
Kings Own Institute
12.2024
Diploma of Information Technology - undefined
Solutionica
12.2022
HSSC -
Saint Mary's Academy
12.2020
SSC -
Saint Mary's Academy
12.2018
Skills
- Systems & Platforms: Windows, Linux, Azure Active Directory, Microsoft Intune, Exchange Management Console
- Support & Tools: Level 2 Support, Ticket Systems, Desktop & Mobile Device Management, Domain & Email Migration, Ninja Automation
- Cloud & Collaboration: Microsoft 365, Google Workspace for Education, Exchange / Gmail Administration
- Networking: Basic LAN/WAN troubleshooting, VOIP support, system monitoring
- Other: ITIL-based documentation, customer communication, user onboarding/offboarding
Key Strengths
- Strong troubleshooting and analytical thinking
- Excellent communication and teamwork
- Reliable, adaptable, and self-motivated
- Calm under pressure and customer-oriented
Availability
Available for full-time work immediately
Timeline
IT Support Officer
Kings Own Institute
01.2024 - 06.2024
IT Trainee
Solutionica
01.2020 - 12.2022
Diploma of Information Technology - undefined
Solutionica
Bachelor of Information Technology -
Kings Own Institute
HSSC -
Saint Mary's Academy
SSC -
Saint Mary's Academy