Muhammad Mustaqim
Reservoir,VIC
Summary
Experienced retail professional with a proven track record at Aarong. Skilled in customer service, sales and visual merchandising. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Adept at working in fast-paced settings and collaborating with team members to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Aarong
Dhaka, Dhaka
01.2023 - 05.2024
- Ensured high levels of customer satisfaction through effective client assistance, prompt response to queries, and extensive product information.
- Acquired valuable experience in multitasking within a high-pressure, fast-paced environment
- Exhibited commitment to punctuality and dedication by consistently showing up on time and willingly working beyond regular hours when necessary.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Customer Support Associate
Pantheon Platform Inc. (Cross function with LineRefelction ltd.)
Remote
01.2022 - 11.2023
- Maintained 100% customer satisfaction rating by giving support in solving live issues
- Upsell additional products/services that align with customer goals and objectives
- Technical Support in live chat, tickets(Zendesk) and voice calls
- Serving L1 support to customers for Drupal and Wordpress.
- Handled customer complaints in a professional manner.
- Generated reports to track customer satisfaction levels.
- Provided detailed information about products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Science - Computer Science
BRAC University
Dhaka01-2021
Master of Science - Information Technology
RMIT
Melbourne, VICSkills
- Leadership and Adaptability
- Patience and Communication
- Verbal/written communication
- Problem-Solving
- B2B sales and customer service
- Teamwork and Collaboration
- Positive and professional
- Time management
References
Available upon request
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Retail Sales Associate
Aarong
01.2023 - 05.2024
Customer Support Associate
Pantheon Platform Inc. (Cross function with LineRefelction ltd.)
01.2022 - 11.2023
Bachelor of Science - Computer Science
BRAC University
Master of Science - Information Technology
RMIT
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