Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Muhammad Ashiqur Rahman

Sydney,NSW

Summary

Motivated and detail-oriented pharmacy graduate with customer service experience seeking for a permanent role as a pharmacy assistant.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Woolworths Supermarket
03.2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Quality Assurance Officer

Incepta Pharmaceuticals
04.2016 - 11.2016
  • Planned, conducted, and monitored the end products quality by testing to ensure product quality in accordance with the GMP guidelines
  • Conducted evaluations to identify weak areas and identify areas for improvement in the quality system.
  • Identified training needs and provided training interventions to meet quality standards.

Education

Master of Science - Public Health

University of Technology Sydney
Ultimo, NSW
07.2021

Bachelor of Science - Pharmacy

North South University
Dhaka, Bangladesh
02.2011

Skills

  • Customer Relationship Management
  • Customer Service
  • Training Programs
  • Workflow Schedules
  • Maintaining Clean Work Areas

Additional Information

Cleared KAPS In March 2023

Languages

Bengali
Full Professional
English
Full Professional

Timeline

Customer Service Supervisor

Woolworths Supermarket
03.2021 - Current

Quality Assurance Officer

Incepta Pharmaceuticals
04.2016 - 11.2016

Master of Science - Public Health

University of Technology Sydney

Bachelor of Science - Pharmacy

North South University

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Muhammad Ashiqur Rahman