Muhammad Ashiqur Rahman
Sydney,NSW
Summary
Motivated and detail-oriented pharmacy graduate with customer service experience seeking for a permanent role as a pharmacy assistant.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Woolworths Supermarket
03.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Quality Assurance Officer
Incepta Pharmaceuticals
04.2016 - 11.2016
- Planned, conducted, and monitored the end products quality by testing to ensure product quality in accordance with the GMP guidelines
- Conducted evaluations to identify weak areas and identify areas for improvement in the quality system.
- Identified training needs and provided training interventions to meet quality standards.
Education
Master of Science - Public Health
University of Technology Sydney
Ultimo, NSW07.2021
Bachelor of Science - Pharmacy
North South University
Dhaka, Bangladesh02.2011
Skills
- Customer Relationship Management
- Customer Service
- Training Programs
- Workflow Schedules
- Maintaining Clean Work Areas
Additional Information
Cleared KAPS In March 2023
Languages
Bengali
Full Professional
English
Full Professional
Timeline
Customer Service Supervisor
Woolworths Supermarket
03.2021 - Current
Quality Assurance Officer
Incepta Pharmaceuticals
04.2016 - 11.2016
Master of Science - Public Health
University of Technology Sydney
Bachelor of Science - Pharmacy
North South University