MUHAMMAD SAAD

• Managed room allocations and led daily team briefings for AM and PM shifts and took care of lost property including dispatching.
• Planned operations and staffing needs based on arrivals, departures, stay-overs and maintaining adequate stocks of amenities.
• Supervised a team of over 100 staff, overseeing productivity, budget control, and task delegation.
• Addressed guest complaints, coordinated with housekeeping, front office, and engineering teams.
• Ensured smooth shift handovers and operational efficiency for ongoing service excellence.
• Trained new shift leaders and fostered a collaborative, high-morale Team environment.
• Ensured compliance with Langham audit protocols and grooming/uniform standards for staff.
• Handled guest needs, coordinated quick turnarounds, maintained 5-star quality and strong time management and guest service instincts.
• Welcomed guests and prepared rooms to luxury standards.
• Floor Quality Supervisor (Room Checker):
• Conducted daily audits of VIP, long-stay, and sample rooms to ensure quality and compliance
• Screened room attendants on-site for adherence to standards.
• Documented internal audits and prepared reports on quality and Maintenance issues.
• Led corrective and preventive measures, recommending and monitoring retraining.
• Coordinated with engineering, front office, and housekeeping to maintain brand standards.
• Checking vip guest rooms.
• Ensured compliance with Langham audit protocols and grooming/uniform standards for staff.
• Ensured smooth shift handovers and operational efficiency for ongoing service excellence.
• Team environment.

• Conducted daily audits of VIP, long-stay, and sample rooms to ensure quality and compliance

• Screened room attendants on-site for adherence to standards.

• Documented internal audits and prepared reports on quality and

Maintenance issues.

• Led corrective and preventive measures, recommending and monitoring retraining.

• Coordinated with engineering, front office, and housekeeping to maintain brand standards.

• Led corrective and preventive measures, recommending and monitoring retraining.

• .Checking vip guest rooms.

• Ensured compliance with Langham audit protocols and grooming/uniform standards for staff.

• Ensured smooth shift handovers and operational efficiency for ongoing service excellence.

Cleaning:

• Dusting furniture, cleaning surfaces, sanitizing bathrooms, and washing windows.

• Vacuuming carpets and mopping floors.

• Ensuring public areas like hallways and stairways are clean and unobstructed.

• Room Preparation:

• Making beds and changing bed linens.

• Replacing used towels, toiletries, and other bathroom supplies.

• Restocking amenities such as coffee, tea, water, and snack items.

• Guest Service:

• Responding to guest questions and fulfilling special requests.

• Greeting guests in a friendly and professional manner.

• Providing information about hotel services.

Maintenance & Reporting:

• Identifying and reporting any maintenance issues, such as broken appliances or light bulbs, to management.

• Discarding trash and food service items from rooms.

• Safety & Hygiene:

• Following hotel procedures and safety rules.

• Maintaining a healthy and safe environment within guest rooms.

• Operational Support:

• Loading cleaning carts with necessary supplies.

• Reporting room vacancy status to management.

Houseman Responsibilities:

• Maintained supply rooms, assisted with deep cleanings, replenished amenities, and cleared chutes.

• Collaborated with the laundry and front office; tracked requests

• Supported daily operations, responding to guest requests and restocking of linens.

Through hotel systems.

• Strengthened multitasking skills and cross-team coordination

• Welcomed guests and prepared rooms to luxury standards.
• Ensured immaculate presentation, prompt service, and professional interaction.
• Handled guest needs, coordinated quick turnarounds, maintained 5-star quality and strong time management and guest service. Instincts.
• Houseman Responsibilities:
• Maintained supply rooms, assisted with deep cleanings, replenished amenities, and cleared chutes.
• Collaborated with the laundry and front office; tracked requests
• Supported daily operations, responding to guest requests and restocking of linens. Through hotel systems.
• Strengthened multitasking skills and cross-team coordination
• Experienced Room Host:
• Key Responsibilities
• Cleaning:
• Dusting furniture, cleaning surfaces, sanitizing bathrooms, and washing windows.
• Vacuuming carpets and mopping floors.
• Ensuring public areas like hallways and stairways are clean and unobstructed.
• Room Preparation:
• Making beds and changing bed linens.
• Replacing used towels, toiletries, and other bathroom supplies.
• Restocking amenities such as coffee, tea, water, and snack items.
• Guest Service:
• Responding to guest questions and fulfilling special requests.
• Greeting guests in a friendly and professional manner.
• Providing information about hotel services.
• Maintenance & Reporting:
• Identifying and reporting any maintenance issues, such as broken appliances or light bulbs, to management.
• Discarding trash and food service items from rooms.
• Safety & Hygiene:
• Following hotel procedures and safety rules.
• Maintaining a healthy and safe environment within guest rooms.
• Operational Support:
• Loading cleaning carts with necessary supplies.
• Reporting room vacancy status to management.