Muhammad Salik
St Albans Park,Australia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Control Room Operator
Deakin University Geelong
12.2023 - Current
- Experience in operating in a high-pressure diverse environment, involving face to face and phone calls
- Knowledge of student/staff policies and procedures in a university environment
- Responding calls and emails from students, staff and other people
- Managing all4 campuses of Deakin in terms of security, compliance and safety
- Utilize problem resolving strategies
- Assisting emergency services including police, ambulance and fire vehicles
- Follow SOPs and procedures to create safe and secure environment in the university
- Attending team meetings and trainings
- Qualified mental health first Aid provider
- Assisting students and staff in problematic situations
- Doing welfare checks of campus support officers
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among students/staff.
Logistic Officer
MONDELEZ CADBURY
03.2022 - 10.2023
- Developed KPIs to measure the effectiveness of process changes.
- Established inventory turnover goals to maximize resource utilization.
- Forklift operations
- Safety management
- Answering phone calls from clients and staff members
- Maintaining records of warehouse
- Checking of receiving and dispatching stuff
- Conducted audits to improve office logistics practices and procedures.
Assistant Admin/ Client service representative
GREENHAM PTY LTD
01.2021 - 03.2022
- Delivered outstanding customer service by maintaining a professional demeanour during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Customer Service Representative (Part-time)
Telstra
11.2021 - 02.2022
- Greeting customers
- Addressing their concerns and queries
- Strong customer focus and great communication skills
- Problem resolution for the customers
- Attending team meetings and execute plans
- Monthly reporting and critical analysis
Assistant admin Officer
EXECUTIVE SECURITY SERVICES
12.2019 - 01.2021
- Preparing regular reports
- Provide general support to visitors
- Look after payroll occasionally
- Answering clients on calls
- Maintain office equipment
Education
Masters of Professional Accounting - Accounting And Finance
Holmes Institute
Melbourne, Vic09-2019
MBA - Masters of Business Administration
Holmes Institute
Melbourne, Vic09-2019
Skills
- Microsoft office (Excel, Word and Outlook)
- System monitoring
- Incident reporting
- Radio communications
- Proactive approach
- Remote troubleshooting
- Security camera monitoring
- Emergency response
- Safety inspection
- Problem-solving
- Excellent communication
- Active listening
Certification
- First Aid, CPR, and AED Certification
- Mental Health First Aid
- Working with children check
licenses
-Full Victorian Heavy Rigid Driving license
-Working with children check
-Certified Mental health first aid provider
LANGUAGES:
English, Hindi and Urdu
Timeline
Control Room Operator
Deakin University Geelong
12.2023 - Current
Logistic Officer
MONDELEZ CADBURY
03.2022 - 10.2023
Customer Service Representative (Part-time)
Telstra
11.2021 - 02.2022
Assistant Admin/ Client service representative
GREENHAM PTY LTD
01.2021 - 03.2022
Assistant admin Officer
EXECUTIVE SECURITY SERVICES
12.2019 - 01.2021
- First Aid, CPR, and AED Certification
- Mental Health First Aid
- Working with children check
Masters of Professional Accounting - Accounting And Finance
Holmes Institute
MBA - Masters of Business Administration
Holmes Institute
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