Summary
Overview
Work History
Skills
Education and Qualifications
References
Timeline
Generic

MUHAMMAD SALMAN NAZIM

Sydney,Australia

Summary

As an experienced Assistant Operations Manager at Canberra Petrol, I excel in operational management, team leadership, and customer service, with a strong focus on optimizing resources and ensuring compliance with standards. Additionally, my role as an Uber driver enhanced my time management, customer satisfaction, and adaptability skills. This blend of experiences equips me with a well-rounded perspective, a commitment to continuous improvement, and a proven track record of achieving operational excellence.

Overview

5
5
years of professional experience

Work History

Driver Full time

Uber
08.2019 - Current
  • Achieved Outstanding Customer Service: Maintained a stellar customer rating of 4.96 over five years by consistently delivering exceptional service and promptly addressing passenger needs
  • Excelled in Passenger Communication: Facilitated smooth and efficient transportation by effectively communicating with passengers, ensuring timely arrivals at their desired destinations
  • Ensured Top-Notch Vehicle Maintenance: Kept vehicles in excellent condition, enhancing the passenger experience and swiftly resolving any issues to maintain high service standards
  • Optimized Operational Efficiency: Precisely followed GPS directions and accurately calculated fares, completing all tasks efficiently and contributing to a reliable and streamlined service

Assistant Operations Manager

Canberra Patrol Nights Limited
07.2021 - 08.2022
  • Employee Rostering: Optimized staff schedules, improving shift coverage.
  • Site Management: Conducted site visits to enforce SOP compliance, reducing procedural errors by 20% and enhancing operational efficiency
  • Reporting and Communication: Provided detailed daily reports and improved communication channels, resulting in a 10% increase in team performance and alignment with operational goals
  • Training and Development: Contributed to staff training and development programs, ensuring comprehensive understanding of SOPs, operational goals, and safety protocols, which improved team competency.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.

Assistant Accountant

CBD Accountants and Agent
03.2021 - 06.2021
  • Employee Rostering: Optimized staff schedules, improving shift coverage.
  • Site Management: Conducted site visits to enforce SOP compliance, reducing procedural errors by 20% and enhancing operational efficiency
  • Reporting and Communication: Provided detailed daily reports and improved communication channels, resulting in a 10% increase in team performance and alignment with operational goals
  • Training and Development: Contributed to staff training and development programs, ensuring comprehensive understanding of SOPs, operational goals, and safety protocols, which improved team competency.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.

Skills

  • Excellent communication and interpersonal skills
  • Ability to work independently or as part of a team
  • Strong work ethic
  • Time-management
  • Proactive attitude
  • Proficient IT skills
  • Advanced MS Office
  • Excel
  • MYOB
  • XERO
  • Multilingual
  • Fluent in English
  • Fluent in Punjabi
  • Fluent in Urdu
  • Fluent in Hindi
  • Intermediate French

Education and Qualifications

  • Bachelor of Business (Accounting), Kaplan Business School, Australia, 08/2015, 05/2018
  • Diploma in Hospitality and Tourism, Institute of Tourism and Hospitality Management, Pakistan, 01/2013, 12/2014

References

Arif Mustafa, Operations Manager CNP Security, arif@cnpsecurity.com.au

Timeline

Assistant Operations Manager

Canberra Patrol Nights Limited
07.2021 - 08.2022

Assistant Accountant

CBD Accountants and Agent
03.2021 - 06.2021

Driver Full time

Uber
08.2019 - Current

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MUHAMMAD SALMAN NAZIM