Muhammad Samiullah
Sydney,NSW
Summary
Adept at enhancing customer satisfaction, I spearheaded customer service initiatives at Kmart, reducing wait times through efficient call management. My blend of empathetic client relations and robust problem-solving skills significantly improved service delivery. Expert in customer support and team collaboration, I excel in creating and implementing training processes that bolster team performance and customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Kmart
03.2023 - 07.2024
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Implemented and developed customer service training processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Higher School Certificate -
Malek Fahd Islamic School
09-2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Timeline
Customer Service Associate
Kmart
03.2023 - 07.2024
Higher School Certificate -
Malek Fahd Islamic School
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