Muhammad Shah
20 Eucalyptus Street Jackass Flat ,VIC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Manager
B.K. Duncan Pty Ltd- McDonald's
2022.08 - Current
- Oversees daily operations to ensure the store runs smoothly and efficiently.
- Develops and implements store policies and procedures to maintain high operational standards
- Recruit, hire, train, and manage store staff, including conducting performance evaluations and providing ongoing training and development.
- Create schedules and assigns duties to staff members to ensure optimal store coverage.
- Fosters a customer-focused environment by setting high standards for service and resolving customer complaints and issues promptly.
- Monitor inventory levels and order new stock as needed to ensure product availability and reduce shrinkage.
- Conducts regular inventory audits and manage stock discrepancies.
- Analyzes sales data to identify trends and areas for improvement.
- Coordinates and executes store layout changes, displays, and promotions.
- Prepares and manages the store’s budget, including tracking expenses and ensuring financial targets are met
- Conduct regular safety inspections and train staff on emergency procedures.
- Monitor market trends and competitor activities to identify business opportunities and threats.
Education
Master of Business Analytics -
Deakin University
12.2023
BBA - Business Management
University of Management And Technology
Lahore09.2019
Skills
- Cash Management
- Store operations
- Inventory Control
- Complaint resolution
- Staff Management
- Strategic selling
- Quality Assurance
- Operations Management
Languages
English
Native or Bilingual
Urdu
Full Professional
Timeline
Retail Manager
B.K. Duncan Pty Ltd- McDonald's
2022.08 - Current
Master of Business Analytics -
Deakin University
BBA - Business Management
University of Management And Technology
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