Muhammad Sial
Melbourne,Australia
Summary
Dynamic Solutions Consultant with a proven track record at JAGGAER, excelling in systems analysis and customer service. Leveraged expertise in SaaS system implementation and cross-functional collaboration to exceed sales targets and enhance client satisfaction. Demonstrated success in tailoring technology solutions to meet diverse business needs, achieving operational excellence and fostering long-term client loyalty.
Overview
11
11
years of professional experience
Work History
Solutions Consultant
JAGGAER
Melbourne, VIC
01.2023 - Current
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Evangelized for updated Type products following introduction of new features or updated specifications.
- Designed post-sale training curricula to educate customers on use and maintenance of Type products.
- Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
- Performed detailed research of customer business structures to accurately tailor Product or Service to unique needs of each.
- Contributed to company growth by consistently exceeding sales targets through effective prospecting, negotiation, and closing techniques.
- Provided expert guidance and support throughout the implementation process, resolving any technical issues promptly and efficiently.
IT Support Consultant
Resolution Life
Melbourne, VIC
03.2020 - 01.2023
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Developed customized IT strategies for clients to align technology solutions with business objectives.
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Provided ongoing support for clients post-implementation, ensuring a smooth and successful transition to new technologies.
- Participated in the design and development of user-friendly documentation for IT support processes and procedures.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Created user accounts and assigned permissions.
Business Analyst
Turkish Bread Company
Melbourne, VIC
02.2017 - 03.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
B2B Account Manager
The Resource Group
Lahore, Pakistan
01.2014 - 07.2016
- Coordinated seamlessly with delivery teams to ensure timely completion of projects while meeting or exceeding client expectations.
- Cultivated productive relationships with internal stakeholders across departments to facilitate collaboration on joint initiatives.
- Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
- Analyzed client feedback to identify areas of improvement for product offerings and internal processes.
- Increased customer retention by building strong relationships and providing personalized account management.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
Education
Masters - Information Technology And Business Analysis
Swinburne University of Tech
Melbourne, VIC2017
Bachelors - Business Administration
Lahore School of Economics
Lahore Punjab Pakistan 2014
Skills
- Patch management
- Ticketing system proficiency
- Desktop support
- Software Installation
- Application support
- System Configuration
- Operating Systems Expertise
- Cloud computing knowledge
- Systems Analysis
- Customer Service
- Ticket management
- Project planning and development
- Contract life Cycle Management
- Supply chain Management
- SaaS system implementation
Timeline
Solutions Consultant
JAGGAER
01.2023 - Current
IT Support Consultant
Resolution Life
03.2020 - 01.2023
Business Analyst
Turkish Bread Company
02.2017 - 03.2020
B2B Account Manager
The Resource Group
01.2014 - 07.2016
Masters - Information Technology And Business Analysis
Swinburne University of Tech
Bachelors - Business Administration
Lahore School of Economics