Muhammad Taha
Campbelltown,NSW
Summary
Results-driven Call Center Operator experienced in enhancing customer satisfaction and retention through effective CRM utilization and relationship management. Accelerated brand growth by implementing targeted marketing strategies and optimizing social media engagement. Demonstrated strengths in multitasking, conflict resolution, and active listening, ensuring positive customer experiences in dynamic environments. Results-driven professional skilled in customer service and team collaboration. Experience in utilizing CRM tools to optimize processes and improve service delivery, leading to increased customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Call Center Operator
ITSM
Sydney , NSW
09.2025 - 04.2026
- Managed high-volume customer inquiries, providing timely and professional responses to enhance customer experience.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Documented customer interactions and resolved issues using CRM software, improving accuracy of service records.
- Updated and maintained databases with current information.
Traffic Controller
Free lance
Sydney , NSW
08.2022 - 11.2025
- Coordinated traffic flow for various events to ensure safety and efficiency.
- Directed vehicle movement in congested areas to minimize delays and hazards.
- Implemented safety measures to protect pedestrians and drivers during events.
- Resolved conflicts between vehicles and pedestrians promptly and calmly.
- Managed setup and removal of temporary traffic control equipment and signs.
Used Car Sales Consultant
Mr Car
Rouse Hill
01.2025 - 08.2025
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Hired, trained, and monitored salespeople to establish quotas and manage goals, driving team accountability.
- Coached sales team to increase traffic through phone and online appointments, driving referrals to meet sales targets.
- Forecasted sales goals and key expenses monthly and annually to inform strategic planning.
- Optimized sales processes by leveraging CRM tools and data-driven insights, leading to increased efficiency and more informed decisionmaking.
- Conducted daily and weekly sales meetings to align on sales forecasts and refine sales strategies.
- Provided accurate floor traffic control data and weekly sales activity reports to inform strategy and decision-making.
Labourer
Icombined360
Sydney , NSW
03.2023 - 05.2024
- Maintained clean and organized work areas for safety compliance.
- Assisted team members with heavy lifting and material handling.
- Collaborated with crew to complete projects on schedule.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Worked with team members to ensure efficient workflow throughout the day.
Pick packer
Pentair
Sydney , NSW
07.2022 - 02.2023
- Selected and packed items for customer orders accurately and efficiently.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to streamline packing processes and workflows.
- Inspected products for quality assurance before packing for shipment.
- Assisted in training new employees on packing procedures and safety protocols.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
Education
Bachelors of Construction Management - Building And Managing
Western Sydney University
Sydney, NSW03-2027
Certificate III in Information Techonology - Information Technolgy
Tafe
Sydney03-2024
Skills
- Call Center Efficiency
- Customer service
- Customer Assistance
- Customer Inquiries
- Customer Engagement
- Payment Processing
- Order Processing
- POS Systems
- Customer Support Software
- Cross-Selling Techniques
- Organizational efficiency
- Team collaboration
- Interpersonal skills
- Empathy skills
Timeline
Call Center Operator
ITSM
09.2025 - 04.2026
Used Car Sales Consultant
Mr Car
01.2025 - 08.2025
Labourer
Icombined360
03.2023 - 05.2024
Traffic Controller
Free lance
08.2022 - 11.2025
Pick packer
Pentair
07.2022 - 02.2023
Bachelors of Construction Management - Building And Managing
Western Sydney University
Certificate III in Information Techonology - Information Technolgy
Tafe