Muhammad TALIB
Adelaide,SA
Summary
Driven Help Desk Technician with proven expertise in software installation, including Windows 10, 8, and 7, and adept at operating Windows Server 2016 and 2019. At Oz ICT, excelled in diagnosing and resolving hardware, software, and network issues, enhancing data security. Skilled in ticket management software like ServiceNow, demonstrating exceptional problem-solving abilities and customer support
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Oz ICT
2022.05 - 2022.12
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
ICT Support Technician
Collins Technology
2022.02 - 2022.12
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
- Trained users on how to operate components and systems.
- Used ticketing systems to manage and process support actions and requests.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
No Degree - Information Technology
Australia Instuite Of Business And Technology
Adelaide, Australia10.2023
No Degree - Electronics Engineering
Australia Instituite Of Business And Technology
Sydney, Australia07.2021
Skills
- Software Installation such as windows 10,8 and 7
- operating windows server 2016 and 2019
- Ticket management software such as service now and service desk plus
- Data Security
- Support Ticket System Management
Soft Skills
1.Effective Communication both verbally and written
2 .Adaptability in learning new skills and implementing them
3.Problem-Solving
4.Team work
Timeline
Help Desk Technician
Oz ICT
2022.05 - 2022.12
ICT Support Technician
Collins Technology
2022.02 - 2022.12
No Degree - Information Technology
Australia Instuite Of Business And Technology
No Degree - Electronics Engineering
Australia Instituite Of Business And Technology
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