Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad Umair

Lakemba,NSW

Summary

I am currently student and looking for a job as a part-time or casual role. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

4
4
years of professional experience

Work History

Customer Support Assistant

Woolworths Group
07.2023 - 11.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Software Testing Engineer

10 PEARLS
01.2022 - 03.2023
  • Analyzed proposed technical solutions based on customer requirements.
  • Delivered unit-tested systems within customer-prescribed timeframes.
  • Collaborated with clients to define solution requirements.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.

SALE ASSISTANT

BATA SHOES
07.2019 - 02.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Education

Diploma of Information Technology - Project Management

University of Wollongong
Wollongong, NSW
05.2025

Skills

  • Help Desk Support
  • Customer Service
  • Incoming Call Management
  • Requirements Definition
  • Computer Diagnostics
  • Application Support
  • Technical Troubleshooting
  • Account Administration
  • Report Preparation
  • Online Chat Support
  • Desktop Support
  • System Maintenance
  • Technical Documentation
  • Computer System Diagnostics Software
  • MICROSOFT OFFICE 365

Languages

en
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Support Assistant

Woolworths Group
07.2023 - 11.2023

Software Testing Engineer

10 PEARLS
01.2022 - 03.2023

SALE ASSISTANT

BATA SHOES
07.2019 - 02.2021

Diploma of Information Technology - Project Management

University of Wollongong

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Muhammad Umair