Muhammad Umair
Liverpool,NSW
Summary
Dynamic and detail-oriented professional with extensive experience at TOFFOS PTY LTD, excelling in inventory management and forklift operation. Proven ability to enhance efficiency through process improvement and effective team training. Committed to delivering exceptional customer service while maintaining high standards of safety and organization in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
TOFFOS PTY LTD
CRANEBROOK, NSW
06.2024 - Current
- Operated forklift to move materials around the warehouse safely.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Assisted in training new employees on warehouse operations procedures.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Used hand pallet truck to transport heavy material within the facility.
- Monitored temperature control systems within the warehouse environment.
- Received and processed incoming orders, ensuring accuracy of information.
- Organized warehouse racks to ensure efficient storage of goods.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Inspected returned merchandise for damages before restocking shelves properly.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Verified stock inventory levels and maintained records of items shipped and received.
- Managed weekly cycle counts to ensure accurate inventory levels are maintained.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Assisted with unloading trucks using appropriate equipment as needed.
- Followed safety guidelines while operating machinery in the facility.
- Organized materials on pallets according to size, weight, and type of item.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Inspected and moved products to designated areas in warehouse.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Inspected outgoing shipments to maintain quality assurance standards.
- Assembled cartons, crates, and containers to prepare for shipping.
Food Delivery Driver
UBER EATS
SYDNEY, NSW
02.2023 - Current
- Followed all safety protocols while driving.
- Ensured that the correct order was delivered to the customer.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Provided excellent customer service throughout the delivery process.
- Complied with company policies related to safe driving practices and procedures.
Assistant Operator
TEXAS ARDVARK INTERNATIONAL SCREENPTINTING
REVESBY, NSW
01.2023 - 05.2024
- Operated forklifts to move materials around the facility safely and efficiently.
- Monitored machine operations and identified potential issues with machinery.
- Inspected finished products for quality assurance purposes.
- Maintained a clean and organized work area at all times.
- Ensured compliance with all safety regulations in the workplace.
- Adjusted machine settings as needed to ensure optimal performance during production runs.
- Reported any irregularities or malfunctions in the machinery immediately.
- Troubleshot minor mechanical problems quickly and effectively.
- Provided technical support to other operators when needed.
- Identified opportunities for process improvement and cost reduction initiatives.
Assistant Accountant
RIDA INTERNATIONAL TRADERS
KARACHI, PAKISTAN
07.2022 - 01.2023
- Processed customer orders according to established procedures.
- Maintained records of work completed, time spent on each job, and output produced.
- Organized and maintained filing systems for all accounting documents.
- Assisted in preparation of monthly financial statements and management accounts.
- Reconciled vendor accounts and ensured timely payment of bills and expenses.
- Prepared financial statements and reports for management review.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
- Processed accounts payable and receivable invoices in an accurate manner according to company policy.
Customer Service Manager
TELENOR FRANCHISE NEW KARACHI
KARACHI, PAKISTAN
11.2019 - 06.2022
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Customer Service Representative
TELENOR FRANCHISE GULSHAN
KARACHI, SINDH
01.2017 - 12.2017
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Order Processing Representative
WWW.GIFTSMINE.COM.PK
KARACHI, SINDH
06.2016 - 12.2016
- Generated automated emails notifying customers of changes in their order status.
- Responded quickly to urgent requests from customers regarding their orders.
- Investigated any irregularities in billing or payments received from customers.
- Verified pricing information for each order prior to shipment.
- Checked shipments against purchase orders for accuracy upon receipt.
- Created reports to track order progress throughout the process.
Education
INTERMEDIATE
GOVT. COMPREHENSIVE BOYS COLLEGE
KARACHI04-2019
MATRICULATION
AL-BERUNI MODEL SEC SCHOOL
KARACHI04-2016
CERT III CARPENTRY
TRINITY INSTITUTE
Parramatta, NSWSkills
- Forklift operation
- Inventory management
- Shipping and receiving
- Barcode scanning
- Team training
- Cycle counting
- Process improvement
- Time management
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Inventory level adjustments
- Product identification
- Pallet jack handling
- Stock control
- Paperwork processing
- Heavy lifting
- Equipment troubleshooting
- Order fulfillment
- Trash disposal
- Loading and unloading
- Order management
- Order picking and processing
- Commercial vehicle operation
- Stock rotation
- Pallet management
- Storage organization
- Warehouse software systems
- Order verification
- System updating
- Bin consolidation
- Packaging and labeling
- Ordering supplies
- Picking and processing
- Workplace cleanliness
- Receiving shipments
- Deadline driven
- Order picking
- Cleaning and sanitizing
- Shipment packing
- Palletizing
- Recordkeeping
- Shipping and packaging
- Inventory control
- Handheld scanners
- Order tracking
- Reliability
- Shipping coordination
- Freight labeling
- Data recording
- Power tools
- Teamwork
- Power equipment use
- Team building
- Basic electrical
- Woodworking
- Decision-making
- Concrete mixing
- Scaffolding erection
- Form installation
- Flooring construction
- General carpentry
- Framing
- Cabinetry
- Door and window installation
- Cabinet installation
- Materials handling
- Computer assembly
- Machine operation
- Technical troubleshooting
- Operating system installation
- Remote assistance
- Hardware compatibility
- Interpersonal skills
- Parts replacement
- Time management abilities
Certification
- Driver's license
- FORKLIFT
Languages
Urdu
Professional
Gujarati
Limited
English
Professional
References
References available upon request.
Timeline
Warehouse Assistant
TOFFOS PTY LTD
06.2024 - Current
Food Delivery Driver
UBER EATS
02.2023 - Current
Assistant Operator
TEXAS ARDVARK INTERNATIONAL SCREENPTINTING
01.2023 - 05.2024
Assistant Accountant
RIDA INTERNATIONAL TRADERS
07.2022 - 01.2023
Customer Service Manager
TELENOR FRANCHISE NEW KARACHI
11.2019 - 06.2022
Customer Service Representative
TELENOR FRANCHISE GULSHAN
01.2017 - 12.2017
Order Processing Representative
WWW.GIFTSMINE.COM.PK
06.2016 - 12.2016
INTERMEDIATE
GOVT. COMPREHENSIVE BOYS COLLEGE
MATRICULATION
AL-BERUNI MODEL SEC SCHOOL
CERT III CARPENTRY
TRINITY INSTITUTE
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