Muhammad Umar
Boxhill,NSW
Summary
Experienced with community engagement, program development, and support services. Utilizes effective communication and problem-solving skills to address needs and concerns of community members. Track record of fostering collaboration and achieving results in dynamic community settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
Safe Hands Home Care Services
12.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Community Worker
Expert Care Services Pty Ltd
08.2022 - Current
- Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
- Promoted inclusivity by developing culturally sensitive programming tailored to meet the unique needs of diverse populations within the community.
- Improved community engagement by organizing regular events and workshops focused on local issues.
- Facilitated meaningful dialogue among diverse stakeholders, fostering greater understanding and collaboration among community members.
- Assessing Community needs and resources for health, welfare, housing, employment, training, and other facilities and services
- Supporting families and providing education and care for the clients
- Preparing submissions for funding and resources and reports to government bodies and other agencies
- Liaising with community groups, welfare agencies, and government bodies
- Referring clients to agencies that can provide additional help
- Developing and implementing educational, training and support programs
Disability Support Worker
Safe Hands Home Care Services
05.2021 - 11.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Manager
7-Eleven
06.2020 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
Diploma of Community Services - Community Services
Nurse Training Australia
Burwood, NSW08-2022
Skills
- Personal Care Support
- Cross-Functional Teamwork
- Strong Verbal Skills
- Personalized Care Strategies
- Client Advocacy
- Flexible Problem-Solving
- Assessment of Service Quality
- Collaborative Team Leadership
- Organizational Time Management
Certification
Certificate IV in Disability
NDIS Orientation Module
Current Police check
Working With Children Check
NDIS Worker Check
Current First Aid and CPR
Full Australian Driving License
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Service Coordinator
Safe Hands Home Care Services
12.2022 - Current
Community Worker
Expert Care Services Pty Ltd
08.2022 - Current
Disability Support Worker
Safe Hands Home Care Services
05.2021 - 11.2022
Customer Service Manager
7-Eleven
06.2020 - 06.2021
Certificate IV in Disability
NDIS Orientation Module
Current Police check
Working With Children Check
NDIS Worker Check
Current First Aid and CPR
Full Australian Driving License
Diploma of Community Services - Community Services
Nurse Training Australia
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