Muhammad Umar Asghar
Sandy Bay,TAS
Summary
As a motivated and detail-oriented individual, my goal is to secure a challenging position as an IT Specialist, where my comprehensive technical expertise, strategic problem-solving skills, and dedication to optimizing IT infrastructure can be harnessed for the advancement of the organisation. With a proven track record of successfully managing and maintaining complex IT systems, I aim to contribute to the efficiency and security of the IT environment. I am committed to staying at the forefront of technological advancements, ensuring seamless integration of cutting-edge solutions. Seeking a dynamic and forward-thinking organisation where my skills can be utilised to drive innovation, enhance productivity, and deliver superior IT support.
Overview
8
8
years of professional experience
Work History
Web Designer
My IT Studio
08.2023 - 12.2023
- Create visually appealing website layouts, graphics, and user interfaces based on client requirements.
- Develop design mockups and prototypes for review and feedback.
- Ensure the use of best design practices, usability principles, and current design trends.
- Work closely with clients, stakeholders, and cross-functional teams to understand project goals and requirements.
- Collaborate with developers to implement and deploy web designs, ensuring a seamless user experience.
- Use Word Press, Shopify, Elementor and other relevant technologies to implement responsive and scalable web designs.
- Collaborate with developers to ensure the integration of design elements into the final product.
- Conduct usability testing and gather feedback for continuous improvement.
- Optimise websites for speed, performance, and cross-browser compatibility.
- Keep abreast of industry trends, design tools, and emerging technologies to ensure the adoption of best practices and innovative solutions.
IT Support Specialist
Robert Half
02.2021 - 05.2022
- Respond to user inquiries and provide technical assistance via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through problem resolution steps and ensure timely issue resolution.
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Perform regular updates and patches to ensure systems are up-to-date and secure.
- Coordinate with vendors for hardware and software procurement and maintenance.
- Monitor IT systems for performance, security, and reliability.
- Identify and address potential issues before they escalate.
- Implement preventive measures to enhance system stability.
- Assist in the configuration and maintenance of networking equipment.
- Troubleshoot network connectivity issues.
- Collaborate with network administrators to optimise network performance.
- Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
- Create user guides and manuals to assist end-users.
- Implement and enforce security measures to protect IT systems and data.
- Educate users on security best practices.
- Collaborate with the IT security team to address vulnerabilities.
- Keep users informed about IT policies and procedures.
- Work closely with other IT team members to address complex issues.
- Provide input for IT projects and initiatives.
Manager
Dominos's Pizza
07.2018 - 01.2021
- Ensure smooth day-to-day operations of the pizza store.
- Oversee opening and closing procedures.
- Monitor and manage store cleanliness and organization.
- Recruit, train, and supervise staff members.
- Create staff schedules and manage employee performance.
- Conduct regular performance evaluations and provide feedback.
- Uphold high standards of customer service.
- Address customer inquiries, concerns, and feedback promptly.
- Ensure timely and accurate order deliveries.
- Set and achieve sales targets and profitability goals.
- Implement marketing and promotional activities to boost sales.
- Monitor inventory levels and order supplies as needed.
- Ensure pizzas meet quality standards and adhere to recipes.
- Monitor food preparation processes and product consistency.
- Implement quality assurance measures.
- Uphold health and safety standards in the store.
- Ensure compliance with food safety regulations and company policies.
- Conduct regular safety training for staff.
- Manage the store's financial performance.
- Monitor and control expenses, labor costs, and other operational costs.
- Prepare and analyse financial reports.
- Provide ongoing training to staff on customer service, product knowledge, and safety.
- Identify areas for employee development and implement training programs.
- Monitor and control inventory levels.
- Conduct regular inventory counts and audits.
- Place orders with suppliers and manage stock rotation.
- Build positive relationships with the local community.
- Participate in community events and sponsorships.
Call Center Representative
Vodafone
04.2016 - 06.2018
- Handle inbound and outbound calls from customers regarding billing, technical issues, service inquiries, and general assistance.
- Provide accurate and detailed information about telecom products, plans, and promotions.
- Assist customers in troubleshooting technical problems and guide them through solutions.
- Investigate and resolve customer complaints and concerns promptly and professionally.
- Escalate complex technical issues to appropriate departments for further assistance.
- Follow up with customers to ensure resolution and satisfaction.
- Identify opportunities to upsell or cross-sell telecom products and services.
- Provide information on promotions, upgrades, and additional features to meet customer needs.
- Accurately record customer interactions and transactions in the customer relationship management (CRM) system.
- Maintain detailed and organized records of customer accounts, issues, and resolutions.
- Assist customers in setting up and troubleshooting telecom devices, including phones, routers, and modems.
- Collaborate with technical support teams to resolve complex technical issues.
- Educate customers on the use of telecom services and features.
- Provide guidance on self-service options and online account management.
- Adhere to company policies, procedures, and quality standards.
- Participate in ongoing training to stay updated on product knowledge and industry trends.
Education
Bachelor of Information Technology - Information Technology
Kent Institute Melbourne
Melbourne, VIC01.2021
Diploma of Business -
Melbourne Institute of Technology
01.2018
Year 12 - Science Education
Divisional Public School And College
Faisalabad01.2016
Skills
- Excellent Communication
- Microsoft Office
- Programming and Scripting(Java,Python, C, etc)
- Security Awareness
- Problem Solving
- System Administration
- Database Management
- Cloud Computing
- Virtualisation
- Customer Service
- Collaboration
- Trouble Shooting
- Time Management
- IT Governance
- Leadership Skills
Degree Related Projects
- Sniffing out insider threats, Researched data mining and social networking techniques.
- Coding & Decoding
Qualifications And Memberships
- Member of Australian Computer Society(ACS)
- Certificate III in Security Operations
- Working With Vulnerable Children Certificate
Volunteer Experience
- Arranging blood samples for Red Cross
- Donating Blood
References
Name: Wang Han
Position: CEO
Company: My IT Studio
Contact Number: 0361695503
Name: Jagdeep Singh
Position: Owner
Company: Dominos PIzza
Contact Number: 0451471007
Hobbies
Reading , Travelling, Playing Cricket, Cooking, etc.
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Web Designer
My IT Studio
08.2023 - 12.2023
IT Support Specialist
Robert Half
02.2021 - 05.2022
Manager
Dominos's Pizza
07.2018 - 01.2021
Call Center Representative
Vodafone
04.2016 - 06.2018
Bachelor of Information Technology - Information Technology
Kent Institute Melbourne
Diploma of Business -
Melbourne Institute of Technology
Year 12 - Science Education
Divisional Public School And College
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