MUHAMMAD UMER GULZAR
EAGLEBY,AUSTRALIA
Summary
Business Graduate with 8+ years of professional experience in business analysis, customer service, and support roles, now certified with Certificate II in Security Operations and fully licensed as a Security Officer, Crowd Controller, and Monitoring Officer. Skilled in asset protection, conflict management, surveillance, and risk assessment, with proven leadership, time management, and problem-solving abilities. Adept at maintaining safety and compliance in high-pressure environments while fostering positive client and customer relations. Committed to delivering professional, reliable, and proactive security services across diverse settings.
Overview
8
8
years of professional experience
Work History
Business Analyst
Focused Financials
08.2024 - 10.2024
Support Worker
Australian Unity
Newcastle, NSW, Australia
09.2022 - 03.2023
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Support Worker
CoreAssist
Sydney, NSW, Australia
04.2019 - 02.2020
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Provided emotional and practical support to vulnerable adults.
Supervisor
One Call Solution
Lahore, Punjab, Pakistan
07.2018 - 01.2019
- Monitored employee and customer interactions to assess quality of service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently, helping management via implementing given tasks.
Student Representative (Vice President)
The City School, Ravi
Lahore, Punjab, Pakistan
09.2016 - 05.2017
- Demonstrated respect and effectively fulfilled responsibilities.
Education
Certificate II - Security Operations
SITS College
Logan City, QLD07.2025
ENTREPRENEURSHIP & INNOVATION/MANAGEMENT -
University of Newcastle
Newcastle, NSW11.2024
Skills
- Communication
- Time Management
- Interpersonal Skills
- Critical Thinking
- Problem Solving
- Active Listening
- Leadership
- Decision Making
- Business Planning
- Strategic Planning
- Business Development
- Customer Relations
- Process Improvements
- Team Building
- Analytical Thinking
- Project Management
- Adaptability
- Creative Thinking
Timeline
Business Analyst
Focused Financials
08.2024 - 10.2024
Support Worker
Australian Unity
09.2022 - 03.2023
Support Worker
CoreAssist
04.2019 - 02.2020
Supervisor
One Call Solution
07.2018 - 01.2019
Student Representative (Vice President)
The City School, Ravi
09.2016 - 05.2017
ENTREPRENEURSHIP & INNOVATION/MANAGEMENT -
University of Newcastle
Certificate II - Security Operations
SITS College