Muhammad Usama
Darwin,NT
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering eight years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of different kind of departments.
Overview
8
8
years of professional experience
Work History
Department Manager
Woolworths Group
05.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Approved regular payroll submissions for employees.
Assistant Department Manager
Woolworths Group
11.2019 - 05.2022
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Analyzed and interpreted store trends to facilitate planning.
Store Manager
Seven Eleven
03.2017 - 09.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Analyzed and interpreted store trends to facilitate planning.
Security Officer
Wilson Security
10.2016 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Retail Representative
Seven Eleven
05.2015 - 12.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Education
Masters of Professional Accounting - Accounting And Management
Holmes Institute of Management
Sydney, NSW10.2017
BBA - Marketing Management and Research
Superior University
Pakistan10.2014
Skills
- Information Confidentiality
- Set Organizational Policies
- Fire Safety Regulations
- Environmental Policy
- Cost Management
- Train Employees
- Sales Strategies
- Project Management
- Customer Service
- Retail Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
- Resolved product issue through consumer testing.
Additional Information
First Aid Certificate holder
Mental Health First Aider
Forklift Driver's License
RSA holder
Timeline
Department Manager
Woolworths Group
05.2022 - Current
Assistant Department Manager
Woolworths Group
11.2019 - 05.2022
Store Manager
Seven Eleven
03.2017 - 09.2019
Security Officer
Wilson Security
10.2016 - 09.2019
Retail Representative
Seven Eleven
05.2015 - 12.2016
Masters of Professional Accounting - Accounting And Management
Holmes Institute of Management
BBA - Marketing Management and Research
Superior University
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