Muhammad Wajid
Sydney,NSW
Summary
As a strategic IT leader and Operations Manager, I bring a unique value with my 20+ years of expertise in driving innovation and optimizing system performance. I am committed to leveraging my extensive experience within project and program management to deliver impactful IT solutions, thereby contributing to the growth of any organization I am a part of. Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high-tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $ 50 m USD. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Agile Delivery Manager
OPTUS
Sydney, Australia
09.2020 - 12.2023
- Conducted address validation and correction, automated fault, and spares management for telecom customers to ensure data accuracy and efficiency
- This effort resolved 13,000 network orders, eliminating the need for manual data fixing and validation
- Developed an intelligent MI solution for closing stranded orders, enhancing cost savings and customer service
- Managed project scope & delivery: Defined scope, goals, schedule & deliverables, completing projects within target time & budget
- Led cross-functional teams: Managed local & offshore teams, vendors & partners, achieving successful project outcomes
- Agile champion: Facilitated agile ceremonies, implemented best practices, and delivered projects in an agile environment
- Stakeholder management: Prepared business cases, secured approvals, organized showcases for management, and presented project outputs
- Monitoring & reporting: Tracked sprint burndown, velocity & control charts and reported progress to VPs & Directors
- Risk management: Removed roadblocks, ensured all sprints were delivered as planned, and mitigated risks and issues
- Project Governance: Developed a comprehensive project Governance structure to enable quick decision-making and monitoring.
- Coached, mentored and trained team members in order to improve their job performance.
Project Manager/Senior Business Analyst
Battlerz Pty Ltd
Adelaide, Australia
03.2019 - 12.2019
Battlerzy standards on time and within budget.
IT Project Director
Bindawood Group
Jeddah, Saudi Arabia
06.2016 - 07.2018
- Boosted service levels by 50% YoY: Restructured the IT department, clarified roles, and aligned technology with business objectives
- Enabled business expansion: Developed and implemented a 3-year IT strategy with best-in-class solutions for digital transformation, supporting business growth and new models
- Modernized IT infrastructure: Upgraded network and servers, eliminated capacity limitations, and deployed disaster recovery for 24/7 operations
- Streamlined business processes: Upgraded JDA ERP system, removed customizations, and implemented standard template-based development for helpdesk, portal, and procurement
- Developed and implemented project plans that included risk mitigation strategies and resource allocation
- Documented IT processes and procedures and started IT demand management processes to cater to business needs systematically.
- Identified potential risks associated with each project and developed strategies for mitigation or avoidance.
Head of IT
CMPak Ltd
Islamabad, Pakistan
05.2013 - 10.2015
- Developed IT Strategy: Delivered a 3-year IT plan aligned with the organizational growth plan
- Transformed IT function: Led a 120-person team to redesign IT processes, achieving CMMI Level 2 and improving service level and delivery
- Implemented standard software development practices and delivered enterprise solutions like Oracle ERP and a private cloud
- Drove business growth: Enabled business expansion through strategic IT initiatives, including implementing big data, data warehousing, and billing systems
- Demonstrated financial prudence by saving $1 million through software license renegotiation and upgraded infrastructure for improved performance and disaster recovery.
- Developed and implemented IT policies and procedures.
Program Manager Technology
Telenor
Islamabad, Pakistan
07.2004 - 03.2013
- Reduced costs and optimized operations: Through strategic initiatives like contract renegotiation, insourcing, and process improvements, we saved over $35 million
- We also modernized data centers, reduced our footprint by 50%, and saved $7 million annually by outsourcing field operations
- Championed innovation and change: Led the planning, deployment, and management of the entire IT infrastructure for a Greenfield mobile operator, including network, servers, storage, and applications
- Led a large team of professionals, overseeing end-to-end technology delivery for internal and external customers
- Strong negotiation and communication skills: Secured $50 million approval for a power optimization program, negotiated key contracts with Oracle and Cisco.
- Release & Change Management: Implemented a release management strategy to enable a quarterly release program
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
Education
Postgraduate Diploma - Computer And Information Sciences
National University of Science And Technology
Rawalpindi, Pakistan03-1999
Bachelor of Science - Electrical Engineering
University of Engineering & Technology
Lahore, Pakistan10-1996
Skills
- Software Development Lifecycle
- People Management
- Leadership
- Microsoft Tools
- Problem-Solving
- Vendor Management
- Scrum (Software Development)
- Process Improvements
- Relationship Management
- Strategic Planning
- Contract Management
- Financial Management
- Operations Management
- Team Leadership
- Verbal and written communication
- Cross-Functional Teamwork
- Negotiation and Conflict Resolution
- Analytical Thinking
- Decision-Making
- MS Tools, Jira, Service Now
Certification
- PMP
- Scrum Master Certified
- Prince2 Foundation
- Prince 2 Agile Practitioner
- AWS Cloud Practitioner
- ITIL Foundation V3
Personal Information
- IT Project Manager
- Australian National
Timeline
Agile Delivery Manager
OPTUS
09.2020 - 12.2023
Project Manager/Senior Business Analyst
Battlerz Pty Ltd
03.2019 - 12.2019
IT Project Director
Bindawood Group
06.2016 - 07.2018
Head of IT
CMPak Ltd
05.2013 - 10.2015
Program Manager Technology
Telenor
07.2004 - 03.2013
Postgraduate Diploma - Computer And Information Sciences
National University of Science And Technology
Bachelor of Science - Electrical Engineering
University of Engineering & Technology
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