MUHAMMAD ZAFAR IQBAL
Melbourne,VIC
Summary
As a Master's graduate in Cybersecurity with a Bachelor’s in Computer Science, I am eager to apply my technical skills and contribute to a dynamic IT support team. With hands-on experience in IT support and a strong understanding of Microsoft environments, I am confident in delivering responsive, user-focused service both independently and collaboratively. I thrive in fast-paced settings, remain calm under pressure, and consistently aim to resolve issues efficiently. Driven by a passion for technology and continuous improvement.
Experienced with providing comprehensive support in fast-paced environments. Utilizes problem-solving skills to address and resolve technical issues promptly. Knowledge of customer service principles and effective communication techniques.
Professional support specialist with strong background in providing effective assistance in fast-paced environments. Known for adaptability, team collaboration, and achieving results. Skilled in troubleshooting, customer service, and communication. Reliable and flexible, ensuring seamless operations and meeting evolving needs.
Overview
6
6
years of professional experience
Work History
IT Support Intern
Football Victoria
02.2025 - 06.2025
- Assisting end users with hardware and software issues to ensure smooth daily operations.
- Supporting cybersecurity practices by enforcing password policies and managing access controls.
- Working within a Microsoft 365 environment to support users with Teams, Outlook, SharePoint, and other tools for enhanced communication and collaboration.
Social Media Coordinator
Waoo Bazar
03.2021 - 06.2023
- Collaborated with cross-functional teams to design and execute social media strategies.
- Monitored and resolved technical issues related to social media tools and applications.
- Developed user-friendly content and documentation for team training and process improvement.
IT Support Assistant
Provident IT Group
08.2019 - 02.2021
- Worked as part of a team to install and maintain computer systems, including desktops, laptops, and network printers.
- Diagnosed and resolved internet and network connectivity issues, ensuring system reliability.
- Prepared detailed reports on IT system performance, troubleshooting outcomes, and training sessions.
Education
Master of Cybersecurity -
LA Trobe University
06-2025
Bachelor of Computer Science -
Govt College University Faisalabad
08-2019
Skills
- Adaptability
- Problem-Solving
- Creative Thinking
Team Collaboration
- Time Management
- Report Writing
- Collaboration and Communication Tools
Technical Skills
- IT Support and Troubleshooting
- Office 365
- Printer and Peripheral Support
- Cybersecurity and System Monitoring
- Networking
- Collaboration and Communication Tools
- Documentation Skills
Timeline
IT Support Intern
Football Victoria
02.2025 - 06.2025
Social Media Coordinator
Waoo Bazar
03.2021 - 06.2023
IT Support Assistant
Provident IT Group
08.2019 - 02.2021
Master of Cybersecurity -
LA Trobe University
Bachelor of Computer Science -
Govt College University Faisalabad
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