MUHAMMAD ZEESHAN

Key responsibilities:

• Establishing long term relationships with customers
• Handling complaints, providing appropriate solutions for customers, and following up to resolve customer service experience.
• Monitoring and supervising major mainframes for coordinating with internal and external staff, providing high level customer service
• Administering all aspects of reporting, online functionality, IT support, and troubleshooting

• Provided high level of administrative support to executive
• Organized events, workshops, and conferences
• Managed information flow in timely and accurate manner
• Managed executives’ calendars and set up meetings
• Noted down minutes during meetings
• Performed duties such as answering phones and emails, screening calls, helping with marketing research, training staff and scheduling important meetings
• Coordinated in travel arrangements
• Maintained various documents and records
• Managed executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
• Represented the executive by attending meetings in his absence
• Secured information and acted as a point of contact between the executives and internal/external clients.

• Collection
• Key responsibilities:
• Prepared sales and marketing reports to including a weekly management report
• Assisted sales and marketing staff as necessary at any phase of sales plus marketing efforts
• Assisted in drawing up the marketing plan annually with the manager Sales and Marketing
• Assisted manager marketing in planning and supervising marketing operations to achieve revenue targets
• Maintained customer relationship programs and track customer satisfaction
• Cooperated with the management in the development of marketing programs and criteria to achieve sales goals.

• Wing Chair Group of companies
• Key Responsibilities:
• Compiled and designed email marketing campaigns
• Designed digital media campaigns with marketing team according to business goals
• Coordinated in managing the creation of all digital content such as website, blogs, press releases and podcasts, infographics, videos etc
• Established digital presence to improve brand presence
• Maintained and managed social media channels

• Researched new online media opportunities that may benefit the business including mobile, social media
• Communicated with clients, affiliate networks and affiliate partners
• Conducted keyword research and web statistics reporting
• Contributed to social media engagement and brand awareness campaigns
• Used web analytics software to monitor the performance of client websites and make recommendations for improvement
• Contributed to company and industry blogs and managing e-communications
• Assisted with paid media including liaising with digital advertising agencies
• Developed and integrated content marketing strategies.