Muhammad Abdullah Malik
Sydney
Summary
A dedicated and versatile professional with a bachelor’s degree in Biotechnology and a recently completed master’s in Environmental Science. Experienced in diverse roles including sales executive, quality assurance representative, and community worker, showcasing adaptability, strong interpersonal skills, and a commitment to excellence. Conducted comprehensive research on mangroves, salt marshes, and coastal ecosystems at Jervis Bay, focusing on the coastal squeeze and rising sea levels. Additionally, investigated the effects of urbanization on water quality, plants, and animals, comparing disturbed pathways with undisturbed sites, with a focus on aquatic and urban ecology. Passionate about environmental sustainability and driven to address global challenges through science-based solutions. Equipped with a unique blend of academic expertise, field research experience, and practical skills, ready to lead initiatives in conservation, ecological management, and sustainable development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Research Analyst
Macquarie University
12.2024 - 12.2024
- Conducted field research on mangroves and salt marsh ecosystems in Jervis Bay, analyzing their ecological significance and vulnerabilities.
- Investigated the phenomenon of coastal squeeze and its impact on these habitats, emphasizing the effects of rising sea levels.
- Collected and analyzed ecological data to assess habitat health, resilience, and adaptation strategies.
- Developed insights into the conservation management of coastal ecosystems under climate change pressures.
- Collaborated with multidisciplinary teams to explore sustainable approaches to mitigate the effects of rising sea levels on coastal environments.
Community Support Worker
Catholic Healthcare McQuoin Park
08.2023 - 12.2024
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
Account Manager
KeepTruckin Motive
10.2021 - 12.2022
- As an Account Manager role in sales organization gained experience in building and strengthening relationships with new and existing accounts to drive revenue growth
- utilized needs-based analysis skills to assess customer satisfaction and importance of product features to create mutually beneficial agreements
- Being able to negotiate sales deals between customers and the agency, leveraging strong communication skills and a deep understanding of customer needs
- Generating new business by qualifying leads, building relationships and executing sales strategies
- To maximize revenue by servicing accounts, proposing new products and services, and cultivating long-term relationships with customers
Quality Assurance Representative
DGS/TRG IBEX
12.2016 - 09.2021
- As a Quality Assurance Representative role in sales environment utilized my experience in evaluating calls, verifying sales, and analyzing performance
- Ability to verify client escalations and resolve customer complaints to ensure high-quality customer service and improve customer satisfaction
- Using analytical skills to evaluate the weekly and monthly performance of the sales team and identify areas for improvement
- To conduct bi-weekly calibrations and provide coaching and guidance to sales representatives to boost sales and improve performance
Customer Service Representative
DGS/TRG IBEX
12.2015 - 12.2016
- As a customer service/sales representative I've utilize my excellent communication skills and ability to provide quick and accurate information to potential customers
- gained experience in converting customer service calls into sales by maintaining a 30% and above close rate through my ability to overcome objections and gather financial and personal information from customers
- I've gained strong listening skills and ability to respond to inbound calls within 4 seconds to provide excellent customer service and contribute to the overall success of the company
- For customer's satisfaction scheduling installations efficiently and maintain proper call records for future reference
Education
Master of Science - Environmental Sciences
Macquarie University
Sydney, NSW01-2025
Bachelor of Science - Biotechnology
Forman Christian College
Lahore, Pakistan01.2021
Skills
- Excellent customer service
- Generating leads
- Brand management
- Teamwork
- Excellent communication
- Attention to detail
- Quality
- Microsoft Office
- Salesforce
- Salesloft
- B2B SaaS Sales
- NR Player
- Genesys Cloud
- CRM
- Data entry and reporting
- Social integration
- First aid and CPR
Languages
English
Urdu
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Research Analyst
Macquarie University
12.2024 - 12.2024
Community Support Worker
Catholic Healthcare McQuoin Park
08.2023 - 12.2024
Account Manager
KeepTruckin Motive
10.2021 - 12.2022
Quality Assurance Representative
DGS/TRG IBEX
12.2016 - 09.2021
Customer Service Representative
DGS/TRG IBEX
12.2015 - 12.2016
Master of Science - Environmental Sciences
Macquarie University
Bachelor of Science - Biotechnology
Forman Christian College
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