Muhammad Abu Bakar Junaid

My responsibilities as an front desk representative were as follows :

• Resolving customer complaints and concerns, resulting in improved customer retention and loyalty.
• Escalating problems to the appropriate personnel when necessary.
• Keeping the front desk area clean, organized, and presentable.
• Ensuring that informational materials are up-to-date.
• Demonstrating professionalism in written and verbal communication.
• Remaining calm and composed in emergency situations and follow appropriate protocols.
• Preparing daily report for the incoming and outgoing containers.

• Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment..
• Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
• Streamlined cleaning processes for increased efficiency and improved productivity within the team.
• Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
• Interacting professionally with residents, employees, or clients when necessary.
• Responding courteously to inquiries or requests related to cleaning services.
• Efficiently managing time to complete assigned tasks within the designated work hours.

• Increased data accuracy by diligently inputting and verifying information from various sources.
• Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
• Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
• Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
• Prioritize tasks and manage time effectively to meet deadlines and ensure timely completion of data entry projects.
• Communicate effectively with team members or supervisors to clarify data requirements or address any concerns.