Muhammad Abu Bakar Manzoor
Muswellbrook
Summary
Versatile and results-driven professional with experience at Ampol, excelling in customer service and vehicle maintenance. Demonstrated ability to manage high-stress situations and resolve customer complaints, enhancing loyalty. Skilled in diagnostics and repair, ensuring high safety and performance standards. Adept in teamwork, problem-solving, and maintaining a positive attitude under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
Hs Operations Pty Ltd
05.2023 - 10.2024
Customer Service Representative
Ampol
09.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Car Mechanic
Pak Auto Service
09.2021 - 05.2022
- Diagnosed vehicle issues by using diagnostic tools and performing visual inspections.
- Repaired and replaced brake systems for improved vehicle safety and performance.
- Collaborated with other mechanics to tackle complex repairs and share knowledge.
- Implemented safety checks to ensure tools and equipment met industry standards.
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
Education
Certificate III In Light Vehicle Mechanical Techno - Automotive Engineering
Gills College Australia
Hornsby, NSW09.2024
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Vehicle cleaning and maintenance
- Vehicle inspection
Certification
Cert III in light vehicle mechanical technology
Cert IV in Automotive mechanical diagnosis
Timeline
Delivery Driver
Hs Operations Pty Ltd
05.2023 - 10.2024
Customer Service Representative
Ampol
09.2022 - 04.2023
Car Mechanic
Pak Auto Service
09.2021 - 05.2022
Cert III in light vehicle mechanical technology
Cert IV in Automotive mechanical diagnosis
Certificate III In Light Vehicle Mechanical Techno - Automotive Engineering
Gills College Australia
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