Muhammad Ahmad Iqbal
Paralowie,SA
Summary
Results-driven IT Technician with two years of experience in providing comprehensive technical support and troubleshooting expertise. Proven track record in configuring, maintaining, and optimizing hardware, software, and network systems. Adept at diagnosing and resolving complex technical issues to ensure seamless operations. Strong analytical and problem-solving skills coupled with excellent communication and teamwork abilities.
Overview
4
4
years of professional experience
Work History
IT Technician
Best Technology Services
04.2021 - Current
- Upgrades and deployment of Desktops, Printers, Routers, Switches, and all related hardware.
- Software configuration and level 1 - 3 Support.
- Troubleshooting, back-up and restore on both hardware and network issues.
- Server builds and Network Patching.
- Experience with construction and deconstruction on Network/Server racks
- Good knowledge of technologies including Operating Systems and Printer configuration.
- Knowledge of Network connectivity and Server builds.
- POS/Self Check out installation/repair/maintenance.
- Support employees by providing technical advice and troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment.
- Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
- Clear and concise reporting of technical errors or escalations to specialist teams or management.
- Client software packaging/installing and hardware kitting, PC setup (image cloning).
- Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist business.
Customer Services Representative
7-Eleven, Australia
01.2020 - 02.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor Of Business Information System -
Torrens University Australia
Adelaide, SA08.2023
Skills
- AV Installation
- Data Retention
- Helpdesk Services
- Software Deployment Management
- MS Office(Word, Excel, Power-point)
- Efficiently Lead team and Mange Time
- Assessing and Eliminating Risk
- Great Interpersonal and Communication skills
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
IT Technician
Best Technology Services
04.2021 - Current
Customer Services Representative
7-Eleven, Australia
01.2020 - 02.2021
Bachelor Of Business Information System -
Torrens University Australia
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