Muhamad Ali Khan
TAS
Summary
I bring a mix of customer service experience with Office handling with my past experience as Assistant Accountant and Customer Service Representative with a track record of enhancing financial accuracy for Pharmedic Int and boosting customer loyalty at Marriot International. . Expert in documentation control and relationship building, adept at problem-solving and critical thinking, significantly improving operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Accountant
Pharmedic Int
09.2013 - 12.2016
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Customer Service Representative
Rydges International Hotel
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Marriot International
09.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Hospitality Managment
NIET
05.2024
Masters of Professional Accounting -
Kings Own Institute Sydney
03.2019
Skills
- Office Management
- Documentation and control
- Scheduling appointments
- Relationship Building
- Database Administration
- Customer Service
- Problem-solving abilities
- Critical Thinking
Certification
- Drivers License
- First Aid CPR & first point of contact
- WWDC ( Working with Vulnerable children)
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Marriot International
09.2019 - 03.2021
Assistant Accountant
Pharmedic Int
09.2013 - 12.2016
Customer Service Representative
Rydges International Hotel
No Degree - Hospitality Managment
NIET
Masters of Professional Accounting -
Kings Own Institute Sydney
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