Muhammad Ans Bin Aqeel

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call centre processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating the company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Helped the operations team to sort out daily chores.
• Worked as Subject Matter Expert (SME) to assist the new lot of agents.
• Worked at an escalation desk to assist customers with intricate problems concerning their online orders.
• Worked with other SME's to coach new agents in order to boost up their scores.

• Strengthened client relationships with consistent communication and timely project updates.
• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Helped the Bachelors and Masters students in their projects in assembling data and providing consultancy in their final dissertations.
• Worked on different Projects ranging from complex engineering problems to tasks related to social sciences.

• Improved management skills by participating in rigorous training programs and workshops.
• Enhanced team performance by implementing effective communication strategies within the group.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Strengthened leadership skills by overseeing projects and guiding team members toward successful outcomes.
• Daily Plan of Production.
• Assist the manager in producing monthly plans of production for both the dry and wet processes.
• Housekeeping.
• Tracking the implementation of the daily and monthly plans.
• Working on some special tasks assigned by the General Manager and Director that would increase the production and workflow.

I worked on the FO-MD model at my internship where the economical recovery of the draw solution was the main objective. This experience taught me some basics regarding doing research and how to access data and utilize that for practical purposes. Though it was a rudimentary stage for me, working in a professional environment inculcated a lot of confidence, and collaborating with Professors like Dr. Roil Bilad helped me to get hands-on experience in the world of membrane synthesis.
The tasks assigned to me included:

• Working alongside final-year students on their research projects.
• Assisting them in analyzing data and concluding results.
• Run the experiment by myself to identify any anomaly and to explain that abnormal behavior via critical thinking.
• Report the results to Dr. Roil Bilad at the end of the day.
• Preparing a final summary and presentation in front of the department.