Muhammad Asad Javed
Mill Park,VIC
Summary
Accomplished professional with proven expertise in customer service and route planning, honed at companies like Amazon. Excelled in enhancing customer loyalty through exceptional service and efficient problem-solving. Demonstrated punctuality and attention to detail, ensuring timely and secure deliveries. Skilled in utilizing GPS technology for optimal route efficiency, significantly contributing to operational success.
Overview
6
6
years of professional experience
Work History
Delivery Courier
Amazon
04.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Managed approximately 50 parcels in less than 4 hours.
Customer Service Representative
RMIT University, Melbourne City Campus
01.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 30 incoming calls, email from students.
Security Officer
ABCO
01.2019 - 02.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Wash Supervisor
Europcar Car Rental
03.2018 - 01.2019
- Promoted a culture of teamwork and collaboration among staff, leading to increased efficiency in daily tasks and improved overall job satisfaction.
- Resolved escalated customer issues promptly, demonstrating exceptional problem-solving skills and maintaining a high level of customer satisfaction.
- Optimized scheduling processes for better coverage during peak hours, resulting in shorter wait times for customers at registers.
- Managed bank deposits efficiently while adhering to established schedules, ensuring timely deposits without compromising security protocols.
- Managed to work in a fast paced environment and washed 90-100 cars in a day.
Education
BBA - Accounting And Business Management
Torrens University Australia
Melbourne, VIC06.2024
High School Diploma -
La Trobe University
Melbourne, VIC06.2019
Skills
- Punctuality
- GPS Technology
- Load organization
- Route Planning
- Customer Service
- Working Independently
- Time Management
- Attention to Detail
- Loading and unloading
- Quick Learner
Timeline
Delivery Courier
Amazon
04.2022 - Current
Customer Service Representative
RMIT University, Melbourne City Campus
01.2021 - 03.2022
Security Officer
ABCO
01.2019 - 02.2021
Wash Supervisor
Europcar Car Rental
03.2018 - 01.2019
BBA - Accounting And Business Management
Torrens University Australia
High School Diploma -
La Trobe University
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